Customer Service Supervisor

5 days ago


Fort Bonifacio, National Capital Region, Philippines Manggo Selection Full time

QUALIFICATION AND SKILLS

· Preferably with Experience in E-Commerce

· At least 1 year in a supervisory or leadership role

· Demonstrated ability to lead teams, track performance, and meet service-level targets

· Strong leadership and team management abilities

· Excellent communication and interpersonal skills.

. Problem-solving and conflict resolution skills.

· Ability to analyze performance metrics and implement process improvements

· Skilled in using Excel to generate clear and reliable reports

· Organized, detail-oriented, and proactive.

· Ability to motivate and coach team members effectively

Key Responsibilities:

· Supervise and guide a team of customer service representatives.

· Provide coaching, support, and mentorship to develop team skills and performance.

· Handle escalated and complex customer inquiries or complaints.

· Monitor team performance metrics and prepare regular reports.

· Implement and initiate strategies to improve customer satisfaction and workflow efficiency.

· Coordinate effectively with operations and warehouse teams to streamline processes.

Ensure adherence to company policies, standards, and best practices.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training

Work Location: In person



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