Customer Service Supervisor
5 days ago
QUALIFICATION AND SKILLS
· Preferably with Experience in E-Commerce
· At least 1 year in a supervisory or leadership role
· Demonstrated ability to lead teams, track performance, and meet service-level targets
· Strong leadership and team management abilities
· Excellent communication and interpersonal skills.
. Problem-solving and conflict resolution skills.
· Ability to analyze performance metrics and implement process improvements
· Skilled in using Excel to generate clear and reliable reports
· Organized, detail-oriented, and proactive.
· Ability to motivate and coach team members effectively
Key Responsibilities:
· Supervise and guide a team of customer service representatives.
· Provide coaching, support, and mentorship to develop team skills and performance.
· Handle escalated and complex customer inquiries or complaints.
· Monitor team performance metrics and prepare regular reports.
· Implement and initiate strategies to improve customer satisfaction and workflow efficiency.
· Coordinate effectively with operations and warehouse teams to streamline processes.
Ensure adherence to company policies, standards, and best practices.
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Benefits:
- Paid training
Work Location: In person
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