Service Support Specialist

1 day ago

Fort Bonifacio, National Capital Region, Philippines Valor Full time

APPLICANTS MUST BE WILLING TO WORK ONSITE IN BGC (DAYSHIFT SCHEDULE)

RESPONSIBILITIES:

  • Support sales teams by actioning service requests on behalf of their customers.
  • Assist with escalations and provide basic technical support.
  • Provide a high level of customer service and resolve customer inquiries and complaints across enterprise & business product suite.
  • Investigate and resolve complex billing disputes and point-of-sale issues.
  • Proactively identify and address customer experience issues.
  • Identify and report systematic trends and recurring issues impacting customers.
  • Provide insights and suggestions to improve customer experience, revenue protection, and compliance.
  • Identify and report product deficiencies and support customers in minimizing adverse impacts.
  • Contribute to ongoing process improvements and assist with projects.

QUALIFICATIONS:

  • Strong understanding of technology and telecommunication products, services, and processes, preferred.
  • Strong attention to details, and highly organized.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience in customer service and complaint resolution.
  • Ability to work independently and as part of a team.
  • Proficient in using Salesforce.
  • Intermediate to advance knowledge of Excel.
  • Knowledge of sales operations and sales admin.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Fort Bonifacio: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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