Service Support Specialist
7 days ago
APPLICANTS MUST BE WILLING TO WORK ONSITE IN BGC (DAYSHIFT SCHEDULE)
RESPONSIBILITIES:
- Support sales teams by actioning service requests on behalf of their customers.
- Assist with escalations and provide basic technical support.
- Provide a high level of customer service and resolve customer inquiries and complaints across enterprise & business product suite.
- Investigate and resolve complex billing disputes and point-of-sale issues.
- Proactively identify and address customer experience issues.
- Identify and report systematic trends and recurring issues impacting customers.
- Provide insights and suggestions to improve customer experience, revenue protection, and compliance.
- Identify and report product deficiencies and support customers in minimizing adverse impacts.
- Contribute to ongoing process improvements and assist with projects.
QUALIFICATIONS:
- Strong understanding of technology and telecommunication products, services, and processes, preferred.
- Strong attention to details, and highly organized.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience in customer service and complaint resolution.
- Ability to work independently and as part of a team.
- Proficient in using Salesforce.
- Intermediate to advance knowledge of Excel.
- Knowledge of sales operations and sales admin.
Job Type: Full-time
Pay: Php25, Php35,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Fort Bonifacio: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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