Legal Case Manager

2 weeks ago

Greenhills Metro Manila, Philippines aa9acd0b-7162-4a5e-89d2-0073d0737d5a Full time ₱150,000 - ₱250,000 per year

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Overview

We are a growing law firm primarily focused on Bankruptcy cases, with plans to expand into Wills and Trusts. We are seeking a Case Manager who will also handle intake tasks. This role involves answering incoming calls using a provided script, collecting and organizing client documents, and preparing cases once all required information is gathered. You will play a key role in ensuring smooth case management and client communication in a start-up environment.

Responsibilities

  • Answer incoming calls and conduct partial intake using a provided script.
  • Collect, organize, and maintain client documents.
  • Prepare cases for attorney review once all documentation is complete.
  • Utilize Best Case software for case management.
  • Manage approximately 50–70 calls per month, depending on advertising volume.
  • Collaborate with attorneys and paralegals to ensure timely case progression.
  • Maintain accurate records and follow up with clients as needed.

Requirements

  • Legal experience and bankruptcy experience preferred.
  • 1–2 years of relevant experience in customer service, legal or case management roles.
  • Strong customer service skills; prior experience in medical or legal settings is a plus.
  • Familiarity with Best Case software or similar case management tools preferred.
  • Excellent organizational and communication skills.
  • Ability to work independently in a start-up environment.

Location: Remote – Philippines

Schedule: 4-day work week, from Monday to Thursday, 10 hours per day to complete 40h per week. 9am-7pm EST

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