Senior Service Delivery Manager

5 days ago

Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱1,500,000 - ₱2,500,000 per year

Location:
Makati City (Hybrid, once a week onsite)

Schedule:
Dayshift

*
Candidates must be amenable to start ASAP

Job Overview:

We are seeking an experienced
SAP AMS Service Delivery Manager
(SDM) to lead and manage the delivery of SAP support and enhancement services for our enterprise clients. The SDM will serve as the primary point of contact between the client and internal delivery teams, ensuring that SLAs are met, service quality is maintained, and opportunities for improvement and value addition are consistently identified. This role demands a strong mix of
technical SAP knowledge
,
people and stakeholder management
, and
strategic delivery oversight
.

Key Qualifications:

  • 10+ years
    of total IT experience, with
    5+ years
    of specific experience in
    SAP AMS Delivery
    or
    SAP Service Management
    .
  • Proven experience in leading
    SAP support projects
    across multiple modules — preferably including
    SAP ECC
    ,
    S/4HANA
    , or industry-specific solutions.
  • Experience managing
    multi-location, cross-functional teams
    , including offshore delivery models.
  • Strong understanding of
    ITIL processes
    , including
    Incident, Problem, Change, and Service Request Management
    .
  • Track record of achieving or exceeding
    SLAs, KPIs, and customer satisfaction targets
    .
  • Ability to manage
    client relationships at senior levels
    , including C-level stakeholders.
  • Excellent
    communication
    ,
    conflict resolution
    , and
    negotiation skills
    .
  • Hands-on knowledge of
    ticketing and service management tools
    (e.g., ServiceNow, Remedy, SAP Solution Manager).
  • SAP certification(s) or ITIL certification preferred.

  • Senior Service Delivery Manager

    3 days ago

    Makati City, National Capital Region, Philippines Temenos Full time ₱2,500,000 - ₱6,000,000 per year

    About TemenosTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers and community banks in 150+...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.II. RESPONSIBILITIESThe Manager is responsible...

  • Customer Service IT Manager

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

  • Service Delivery Manager

    3 days ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • IT Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per year

    QualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...

  • Service Delivery Manager

    5 days ago

    Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Role SummaryThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...

  • Service Delivery Manager

    3 days ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • Service Delivery Manager

    5 days ago

    Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:We are seeking a Service Delivery Manager (SDM) to oversee the end-to-end delivery of IT infrastructure services across multiple locations. This role ensures the alignment of IT services with business needs, effective vendor coordination, service continuity, and team leadership.Key Responsibilities:Service Delivery Management: Ensure consistent,...

  • Service Delivery Manager

    5 days ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    About The RoleThe role is responsible for overseeing the IT Group - Run The Bank (RTB) work intake process, which involves receiving requests from various business units or individuals for new projects. They will work with stakeholders to understand the scope and objectives of the work, determine the necessary resources needed and ensure smooth delivery of...

  • IT Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Aspiree Careers Full time ₱1,200,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under theBranch Tellering (BT). This role ensures that all contracted services are delivered in line with agreedSLAs, budget, and quality standards, while fostering strong client relationships and drivingoperational excellence. The SDM acts as the primary...