Senior Service Delivery Manager

3 days ago


Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱1,500,000 - ₱2,500,000 per year

Location:
Makati City (Hybrid, once a week onsite)

Schedule:
Dayshift

*
Candidates must be amenable to start ASAP

Job Overview:

We are seeking an experienced
SAP AMS Service Delivery Manager
(SDM) to lead and manage the delivery of SAP support and enhancement services for our enterprise clients. The SDM will serve as the primary point of contact between the client and internal delivery teams, ensuring that SLAs are met, service quality is maintained, and opportunities for improvement and value addition are consistently identified. This role demands a strong mix of
technical SAP knowledge
,
people and stakeholder management
, and
strategic delivery oversight
.

Key Qualifications:

  • 10+ years
    of total IT experience, with
    5+ years
    of specific experience in
    SAP AMS Delivery
    or
    SAP Service Management
    .
  • Proven experience in leading
    SAP support projects
    across multiple modules — preferably including
    SAP ECC
    ,
    S/4HANA
    , or industry-specific solutions.
  • Experience managing
    multi-location, cross-functional teams
    , including offshore delivery models.
  • Strong understanding of
    ITIL processes
    , including
    Incident, Problem, Change, and Service Request Management
    .
  • Track record of achieving or exceeding
    SLAs, KPIs, and customer satisfaction targets
    .
  • Ability to manage
    client relationships at senior levels
    , including C-level stakeholders.
  • Excellent
    communication
    ,
    conflict resolution
    , and
    negotiation skills
    .
  • Hands-on knowledge of
    ticketing and service management tools
    (e.g., ServiceNow, Remedy, SAP Solution Manager).
  • SAP certification(s) or ITIL certification preferred.


  • Makati City, National Capital Region, Philippines Temenos Headquarters SA Full time

    ABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers and community banks in 150+...


  • Makati City, National Capital Region, Philippines Temenos Headquarters SA Full time

    ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in...


  • Makati City, National Capital Region, Philippines Temenos Full time ₱2,500,000 - ₱6,000,000 per year

    About TemenosTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers and community banks in 150+...


  • Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time

    OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...


  • Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.II. RESPONSIBILITIESThe Manager is responsible...


  • Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    JOB DESCRIPTION: The Manager is responsible for ensuring the smooth running of our Customers systems and network infrastructure ensuring they get maximum benefits from them. Tasks may include:Problem and Incident management ensuring that ensure SLA's are achieved and client expectations are met (or exceeded).Service transition for customers as services are...


  • Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...


  • Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...


  • Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...


  • Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per year

    QualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...