Billing Operations Analyst

Your potential has a place here with TTEC's award-winning employment experience.  As a Billing Operations Analyst working remotely in Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all

What You'll Do

Looking for an opportunity to manage revenues, contracts and invoices?  The Billing Operations Analyst is responsible for all phases of billing administration for complex portfolio of accounts. Responsibilities include evaluating contracts, gathering reporting data, producing complex excel templates and validating of invoice data.

You'll report to a Billing Operations Manager where you will evaluate contracts, gathering reporting data, producing complex excel templates and validating of invoice data.

During a Typical Day, You'll

Invoicing:

• Reading, comprehending and interpreting complex contract requirements and translating those requirements into an invoice template.
• Reviewing and validating contract components and invoicing data provided by Operations. Communicating with Operations staff regarding program specifications.
• Gathering operational data from various reporting systems. Updating and maintaining relevant billing data in financial systems and ensure that all charges are billed completely and accurately.

Revenue Recognition and Recording:

• Reviewing and validating contract components
• Gathering operational data from various reporting systems
• Updating & maintaining relevant billing data in financial systems
• Ensure that all charges are recorded completely and accurately

What You Bring to the Role

• BA/BS or equivalent work experience
• 4 years experience with complex billing, collections and/or financial analysis experience required. Experience with telecommunications and call center operations a plus
• Intermediate Excel experience required
• Oracle Business Suite experience preferred
• Ability to interpret complex contracts
• Strong analytical abilities
• Very strong English written and oral communication skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement

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About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.