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Quality Assurance Manager

2 weeks ago

Mandaue City, Central Visayas, Philippines Moder Solutions Inc. Full time $90,000 - $120,000 per year

Key Responsibilities

  • Lead and manage the QA team to ensure compliance with quality standards and organizational goals.
  • Develop, implement, and continuously improve QA processes, methodologies, and tools.
  • Conduct quality audits and monitor team performance to identify areas for improvement.
  • Collaborate with cross-functional teams to address quality gaps and recommend process enhancements.
  • Utilize data analytics to identify trends, root causes of quality issues, and performance improvement opportunities.
  • Ensure alignment of QA processes with client and regulatory requirements, particularly in collections or financial accounts.
  • Provide training, mentorship, and support to QA team members to foster professional growth.
  • Prepare and present quality reports and insights to stakeholders, highlighting key performance metrics and improvement initiatives.
  • Champion continuous improvement frameworks, such as Six Sigma, Lean, or similar methodologies, to drive process efficiency.

Qualifications

Education and Certifications

  • Bachelor's degree in Business, Finance, Analytics, or a related field.
  • Six Sigma Certification (Green Belt or higher) or equivalent continuous improvement certification is highly preferred.

Experience

  • 8+ years of experience in Quality Assurance, with at least 5 years in a leadership role.
  • Proven experience in collections, financial accounts, or similar domains is preferred.
  • Strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms.

Skills

  • In-depth understanding of QA principles, methodologies, and best practices.
  • Excellent analytical and problem-solving skills with the ability to interpret complex data.
  • Strong leadership and interpersonal skills to manage teams and collaborate across departments.
  • Exceptional communication skills, both written and verbal.
  • Detail-oriented with a focus on maintaining high-quality standards.

Amenable to work in 1Nito Tower  Cebu City or JDN IT Square in Mandaue City