Remote Salesforce Implementation Lead

We're looking for a Technical Implementation Lead to spearhead the deployment of our student engagement and enrollment solution across the USA and Australasia. This role involves leading technical onboarding for new partners, configuring our Salesforce-based CRM, and integrating communication channels like email, phone, live chat, WhatsApp, and marketing automation. You'll run discovery workshops, gather requirements, and guide delivery teams, while also contributing hands-on to configuration and solution deployment. Success in this role requires a methodical, disciplined approach and strong leadership across cross-functional teams. Prior experience with Salesforce implementations is highly valuable, as you'll play a key role in shaping efficient, scalable rollouts.

What you'll be doing

• Leading customer facing activities throughout the technical onboarding process including kick-off, requirements gathering, project playback and feedback sessions.
• Leading delivery across multiple disciplines, including salesforce configuration, telephone, email, chat, WhatsApp and ETL data integrations.
• Liaising and collaborating with a technical and operational stakeholders.
• Solving problems and removing blockers to ensure smooth and efficient implementations.
• Ensuring quality is maintained by coordinating integration mapping validation, platform testing and User Acceptance.

What you'll have

• Availability to work within core business hours across Western USA and Australasia
• Proven project management skills, with experience delivering 6–12 week onboarding initiatives
• Exceptional customer service and communication abilities, capable of translating technical concepts for diverse stakeholders
• Minimum 2 years of hands-on experience configuring the Salesforce ) platform, including Sales Cloud, Service Cloud, Flows, Digital Engagement, and Communities
• Practical experience with ETL data integration and declarative middleware tools such as Informatica, Mulesoft, Jitterbit, and Zapier
• Familiarity with communication platforms including Google Workspace, Vonage, Aircall, Salesforce Omnichannel, WhatsApp, Twilio, and Marketing Cloud

Knowledge, Skills, and Abilities

Must have requirements:

• Mid-level: 4-5 years of relevant experience
• Strong communicator, both verbal and written
• Inquisitive, analytical, and resourceful
• Business Analysis and Solution Design skills
• Self-driven with ability to prioritise your own tasks
• Able to liaise with stakeholders at all levels
• Collaborative, supportive and responsive
• Adept at managing technical and detail-oriented tasks
• Comfortable working without direct supervision
• A quick and proactive learner
• Experience in managing software application development projects and working with Agile Methodologies
• Experience in CRM and/or digital delivery
• Familiarity with and the surrounding ecosystem
• Experience in working with Agile Methodologies
• This role supports a remote work arrangement and requires availability during standard daytime business hours aligned with Western USA and Australasian time zones.

Desirable:

• Experience implementing Salesforce configuration changes using declarative tools such as Profiles, Sharing, Workflow, Process Builder, Validation Rules, Approvals, Fields, Objects, Page Layouts, Record Types, Actions, Reports, Dashboards etc.
• Knowledge of Marketing Cloud
• Previous experience in Higher Education, Recruitment or Admissions data management.
• Familiarity with data integration middleware and ETL processes
• Experience with CTI administration

Job Types: Full-time, Permanent

Pay: Php150, Php190,000.00 per month

Benefits:

• Company events
• Health insurance

Application Question(s):

• How many experience ido you have n project integration (start to finish)?
• Experience in CTI administration?
• Understanding of Agile methodologies?
• Experience with mapping ETL data integrations, previous hands-on configuration using declarative middleware solutions such as Informatica, Mulesoft, Jitterbit and Zapier?
• Demonstrates the ability to work independently with minimal supervision and is comfortable operating as an individual contributor within a collaborative team environment?

Experience:

• Salesforce Technical Implementation Lead: 4 years (Required)

Work Location: Remote