Customer Support Specialist

1 week ago

Taguig, National Capital Region, Philippines EviSmart™ Full time

Customer Support Specialist (B2B & Saas)

Night Shift | On-site | BGC, Taguig – Manila Office |

About EviSmart

EviSmart is redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.

Our mission is built on customer trust — and we're looking for an exceptional leader to elevate that trust into long-term partnerships and sustainable growth.

What You'll Do

Customer Support & Issue Resolution

  • Serve as the primary point of contact for customer support via email, phone, and chat.
  • Troubleshoot technical and product issues, guiding users through platform features with clarity and confidence.
  • Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly.
  • Deliver fast, accurate, and empathetic support to resolve customer concerns.
  • Perform the foregoing responsibilities in Nimbyx' affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice.

Documentation & Process Improvement

  • Maintain and update customer-facing documentation and internal support knowledge bases.
  • Identify and contribute to improving support processes and tools for efficiency and scalability.
  • Collaborate cross-functionally with product, engineering, and operations to enhance the customer experience.

Customer Training & Empowerment

  • Deliver training sessions, onboarding, and product demos to empower users.
  • Educate customers on best practices to maximize product value.
  • Support customers in building confidence with features through proactive guidance and hands-on education.

Other

  • Take ownership of special projects and ad-hoc assignments as required.

What You'll Bring

  • 2+ years of proven experience in SaaS or B2B customer support.
  • Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
  • Proficiency with tools such as Zendesk, HubSpot, Jira, and other collaboration platforms.
  • Comfort working with complex platforms and support systems.
  • Excellent organizational, multi-tasking, and detail-oriented approach.
  • Ability to manage confidential information with discretion.
  • Proactive mindset with the ability to anticipate problems and resolve them before escalation.
  • Calm, empathetic, and solution-oriented attitude under pressure.

Why Join Us

  • Meaningful Impact:
    Contribute to transforming global dental care through technology and innovation.
  • Leadership Opportunity:
    Build and scale a world-class Customer Operations function in a fast-growing, AI-driven organization.
  • Collaborative Culture:
    Join a dynamic, mission-driven team that values trust, ownership, and growth.
  • Comprehensive Benefits:
    Competitive salary, performance-based bonuses, health and life insurance, generous PTO, and professional development opportunities.

Ready to make an Impact?

If you're passionate about helping customers succeed and want to be part of a fast-growing health tech company, we'd love to hear from you.

Apply now and help us shape the future of smarter dental care at Evismart

  • Customer Support Specialist

    8 hours ago

    Taguig, National Capital Region, Philippines Qashier Full time

    Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for a Customer Support Specialist to support our growthWe are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.Key...

  • Customer Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines SYSGEN RPO Full time $300,000 - $600,000 per year

    Position ResponsibilitiesSupport Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels (depending on the pod this may vary)Troubleshoot and resolve issues related to Google Analytics Premium. This includes technical troubleshooting of issues related to GA Integrations, Billing, Implementation,...

  • Specialist - Customer Support

    2 weeks ago

    Taguig, National Capital Region, Philippines LSEG Full time $60,000 - $120,000 per year

    Position SummaryAs a Quant Feeds & Platform Specialist, you thoroughly understand our clients' and prospective clients' requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution.Combining technical capability with deep content knowledge and usage, we provide domain expertise and support...

  • Specialist - Customer Support

    7 hours ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    Position SummaryAs a Quant Feeds & Platform Specialist, you thoroughly understand our clients' and prospective clients' requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution.Combining technical capability with deep content knowledge and usage, we provide domain expertise and support...

  • Customer Support Specialist

    8 hours ago

    Taguig, National Capital Region, Philippines Qashier PH Full time

    Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for a Customer Support Specialist to support our growthWe are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.Key...

  • Commercial Account Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱1,200,000 - ₱2,400,000 per year

    **Position: Commercial Account Specialist Job Description: (Actual Duties and Responsibilities)**Act as the front liner of Company's customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.Explore potential sales opportunities and establish relationships with key decision-making...

  • Customer Support Specialist

    9 hours ago

    Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time

    The RoleAt HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive...

  • Customs Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Beijing Foreign Enterprise Management Consultants Co.,Ltd. Full time

    On behalf of of World famous ICT Company - Huawei, we are looking for experienced Custom Clearance SpecialistJob Responsibilities:Customs Clearance Specialist, an expert in international trade regulations and customs compliance and assist companies with trade activities to import and export shipments.Manages 3rd-party Customs Brokers in achieving target SLA...

  • Voice Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱30,000 - ₱60,000 per year

    As a Customer Support Specialist, you will be the first point of contact for users seeking assistance with their accounts, transactions, or platform-related issues. You'll play a critical role in ensuring a seamless and secure experience for customers, helping them navigate the platform and related services with confidence.Responsibilities:• Respond to...

  • PPC Specialist

    1 week ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    Official role title:Digital Campaign & Content Specialist About the RoleWe are looking for a PPC Specialist | Digital Campaign & Content Specialist to manage and grow PPC campaigns across Google Ads and Meta Ads. This role will take ownership of onboarding new clients, setting up campaigns, creating ad assets, monitoring performance, and delivering...