Voice Support Specialist
2 weeks ago
As a Customer Support Specialist, you will be the first point of contact for users seeking assistance with their accounts, transactions, or platform-related issues. You'll play a critical role in ensuring a seamless and secure experience for customers, helping them navigate the platform and related services with confidence.
Responsibilities:
• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access, transactions, and platform functionality.
• Escalate complex cases to specialized teams while ensuring timely follow-up.
• Maintain detailed records of customer interactions using internal tools.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Stay updated on company products, services, and industry trends.
• Uphold the company's commitment to security, compliance, and customer satisfaction.
Required Skills:
• Excellent written and verbal communication.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, high-volume environment.
• Familiarity with customer support platforms and CRM tools.
• Basic understanding of cryptocurrency and blockchain technology (training provided).
• Empathy, patience, and a customer-first mindset.
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