Technical Services Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Transforming to the Workplace Team of the futureResolve technical problem in a timely manner to enhance Occupant ExperienceEscalate technical issues where requiredCommitment to deliver the best level of service every time through attention detailIdentify opportunities to improve technical service delivery to benefit the workplaceTrusted partner to deliver all GRE requirements aligned to GRE OE codesStrive for Continuous Improvement implementationManage the Technicians and Engineers proactivelyAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsFunctional operational control to deliver excellence every timeUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesImplement and manage the change control processBe able to resolve problems and improve operationsClient/Stakeholder Management (in support of the Technical Services Lead)Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackCommunicate effectively with Clients and vendors at the ground level to create customer delightWork with all related parties on timely delivery of all servicesLeadership / Staff Management/ Team Participation Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal successOperations ManagementManage, review and execute all Engineering/technical service contracts, including inspections and quality management of service deliveryDevelop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staffEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientPreparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreementEnsure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operationCo-ordinate with Building Managers & the Business Units on Project issuesDevelop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savingsCo-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practicesManage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresImplement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipmentConduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staffContribute to the Monthly Management ReportTo provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularlyEnsure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentPrepare thought through risk assessments for self-deliveryRespond to critical out-of-hours issues & participate as a key team member in responses to emergency situationsCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWhen necessary raise risks to Workplace Experience Site Lead for further investigationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryEscalate reoccurring problem and possible solutions to Engineering and Workplace teamLocated on site at the clients officesMobile as required to cover multiple sitesManaging all technical service contracts, including inspections and quality management of service deliveryImplementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systemsEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientShare best practices and new ideas to further support the Workplace Experience TeamAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsEnsure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operationCo-ordinate with Building Managers & the Business Units on Project issuesCo-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practicesDeliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresDeliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipmentFollow the  SOP/EOP and training programme for staffParticipate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staffAdhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentCANDIDATE SPECIFICATION:  KEY SELECTION CRITERIAIdeal ExperienceExcellent verbal and written communication skillsFluent in English (verbal) and CantoneseKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemAbility to effectively communicate and interact with all levels of peopleHolder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years' experience in related disciplineHolder of REW A0 is preferable, but not a must;Knowledge of HVAC, Fire Protection System, Electrical system and BMS system  Has experience in CRAC, UPS, Chiller plant or Data Centre operations is requiredKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemCritical Competencies for Success (with corresponding 'I am JLL behaviours')Client Focus & Relationship Management – 'I Value my Customers'Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitudePeople Management and Team Leadership – 'I am a Team Player'Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProgram Management & Organizational Skills – 'I am Proactive'Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basisProblem Solving & Strategic Thinking – 'I am Innovative'Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsOther Personal CharacteristicsDetail focussed and proactive in natureSelf-motivatedExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/culturesLocation: On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL 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