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Technology Manager

2 weeks ago

Makati City, National Capital Region, Philippines Payreto Full time $60,000 - $100,000 per year
WHAT WE OFFER
  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
  • Day 1 HMO
  • Life Insurance
Position Overview

WHAT WILL YOU DO?
IT Helpdesk and Support
  • Leads in providing help desk support and resolving problems to the end user's satisfaction.
  • Leads in monitoring and responding quickly and effectively to requests received through the IT helpdesk.
  • Leads in monitoring requests from end-users and processes first-in first-out based on priority.
  • Modifies configurations, utilities, software default settings, etc. for the local workstation.
  • Utilizes and maintains the help desk tracking software.
  • Leads in documenting internal procedures.
  • Leads in assisting IT-related matters in the onboarding of new users.
  • Leads in ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software.
  • Leads in maintaining inventory of all equipment, software, and software licenses.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Monitors assigning users and computers to proper groups and implementing security and restrictions.
  • Leads in performing timely workstation hardware and software upgrades as required.
  • Leads in ensuring that the company maintains strict compliance with PCI DSS.
Annual PCI Audit
  • Facilitates structured collaboration with PCI auditors to attain the goal of PCI certification at the end of January of the following year
  • Manages the PCI certification project for all tasks and ensures that the certification process successfully ends on the planned date mutually by all internal and external parties involved
  • Ensures the delivery of all related documents with the help of assigned staff
Information Security
  • Monitors the information security operations in the Company
  • Leads the design, implementation, and maintenance of the Company's IT security programs and projects
  • Manages the creation and updating of information security policies
  • Supervises the enforcement of the Company's security policies
  • Monitors various security events and threats, and responds to such with the appropriate technical control measures
  • Leads IT security audits, conducted on a periodic and ad hoc basis
IT Business Continuity and Disaster Recovery Management
  • Leads the development of disaster recovery plans for physical locations with critical assets
  • Leads the development of contingency plans to deal with organizational emergencies
  • Analyzes impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements
  • Leads the review and improvement of the existing disaster recovery plans in coordination with the organizational Business Continuity Plan
  • Leads the conduct and overseeing of the contingency plan integration and operation.
  • Designs or implements products and services to mitigate risk or facilitate the use of technology-based tools and methods
Systems and Network Management
  • Leads the team in planning, coordinating, and implementing network and system security measures in order to protect data, software, and hardware
  • Ensures that computer systems and networks operate at their optimum performance, and evaluates computer system and network access and use
  • Leads the design and planning of the organization's system and network infrastructure
  • Recommends and justifies changes to the leadership team for the improvement of the systems and network configuration, and design
Supplier Relationship
  • Manages relationships with IT suppliers and service providers to ensure the organization's objectives are prioritized and met
  • Spearheads the research of finding appropriate and cost-effective IT solutions, systems, and/or providers for the organization's use
  • Leads the team in the procurement of hardware and software for use within the organization
Web Design
  • Leads in the conceptualization of designs in web applications and tools including for client, operations, and people analytics
  • Leads in creating and presenting web-related project proposals
  • Designs and builds websites with computer tools and programming languages like HTML, CSS, JavaScript/Typescript, NodeJS, Python and/or PHP.
  • Communicates with the different teams under the Support Departments for planning web-related projects
Web Development
  • Serves as the lead developer on multiple web development projects, including the planning, design, development, testing, and deployment of websites and web-based applications
  • Performs detailed code reviews to ensure quality assurance and adherence to coding best practices
  • Leads in developing new applications and making improvements to existing applications
  • Leads in developing and implementing strategies for optimizing website performance, including load times, caching, minification, and compression
  • Leads in building web applications through coding and scripting
  • Leads in developing the system and performing repository updates
  • Leads in developing databases for initialization and creation
  • Leads in performing and documenting sanitation and cleanups of codes
  • Leads in performing Quality Assurance Testing
Web Update and Maintenance
  • Troubleshoots technical issues and identify root causes in a timely and effective manner
  • Leads in evaluating codes to ensure it is properly structured and compatible with different devices
  • Leads in validating test routines and schedules to ensure that cases mimic external interfaces
  • Leads in performing stress and security testing to ensure the stability and robustness of the website
Special Projects and Initiatives
  • Leads in developing tools, applications, and websites as required by the HODs
  • Leads in documenting the entire development process of the projects
  • Reports findings, solutions, and other significant tasks to the clients, leaders, and/or management
Reports Generation
  • Leads in ensuring an accurate and on-time delivery of offered solutions to assigned clients based on their needs
  • Provides accurate and timely reports to client(s), employees, and leaders
  • Ensures accurate reporting of activities, opportunities, and/or challenges to the Head of Technology and leaders
  • Report issues to Systems and Network Admin for escalation
Additional Duties:
  • Serves as the team's primary resource for all matters relating to web development, IT helpdesk, and IT infrastructure, guiding and mentoring less experienced members of the team
  • Manage information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; and developing personal growth opportunities.
  • Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Be updated in technological research by studying organization's goals, strategies, practices, and user projects.
  • Will complete projects by coordinating resources and timetables with user departments and data centers.
  • Works closely with project managers and/or department leaders to ensure that all project deliverables are met in a timely and efficient manner.
  • Accomplishes other tasks as may be assigned by the head of the department and/or clients and leaders of the company.
WHAT SHOULD YOU HAVE?
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, and other related fields.
  • Has knowledge in any Google services and/or local Hosted system to Local hosted system integration
  • Has knowledge in handling Windows, Linux, and Mac operating systems
  • Has knowledge in handling network devices such as Routers, Switches, and Wireless APs
  • Has knowledge in assembly and disassembly of laptops and desktops
  • Has knowledge in troubleshooting Microsoft Office applications
  • Has Advanced Programming skill set
  • Knowledgeable in Programming Languages (PHP, CSS, HTML, JavaScript, etc.)
  • Complex problem-solving skills
  • Analytical thinking skills
  • Strong written and verbal communication skills
  • Experience working on large-scale web development projects Resourcefulness and troubleshooting aptitude
  • Experience with content management systems, eCommerce platforms, and web applications
  • Has a minimum of 3-5 years of experience in web development, IT Helpdesk or Support, and/or relevant technical experience related work.