Finance - Billing & Collection Specialist

2 days ago


Ortigas, Philippines Optimum Info Solution Phils. Full time ₱216,000 - ₱228,000 per year

Key Responsibility

Achieve assigned monthly targets

Manage multiple delinquent accounts for debt collection efforts

Negotiate payoff deadlines or payment plans

Determine reason for delinquency and conceive appropriate payment plan / options tailor fit to the current financial health of the borrower

Handle questions or complaints

Review and resolve discrepancies in payments or accounts

Ensure borrower's compliance with the agreed payment terms and schedule

Other responsibilities

Ensure all calls are handled in a timely and professional manner

Strive to locate and secure new contact leads for previously uncontactable borrowers through probing and e-skip tracing when necessary

Ensure strict adherence to the Collection Standard Procedures and Data Privacy and Fair Collection Practices

Maintain highest level of integrity in all transactions with external and internal partners

Provide timely and accurate feedback to the team leader with regard to partner sentiments and concerns

Update and record all call transactions in the debtor card to ensure continuity and accuracy of assessment of borrower's status

Alert Team Leader of potential risk - reputational, security and fraud, and economic.

Strictly adhere to the behavioral and performance standards of the company

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Work Location: In person



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