
Finance - Billing & Collection Specialist
2 days ago
Key Responsibility
Achieve assigned monthly targets
Manage multiple delinquent accounts for debt collection efforts
Negotiate payoff deadlines or payment plans
Determine reason for delinquency and conceive appropriate payment plan / options tailor fit to the current financial health of the borrower
Handle questions or complaints
Review and resolve discrepancies in payments or accounts
Ensure borrower's compliance with the agreed payment terms and schedule
Other responsibilities
Ensure all calls are handled in a timely and professional manner
Strive to locate and secure new contact leads for previously uncontactable borrowers through probing and e-skip tracing when necessary
Ensure strict adherence to the Collection Standard Procedures and Data Privacy and Fair Collection Practices
Maintain highest level of integrity in all transactions with external and internal partners
Provide timely and accurate feedback to the team leader with regard to partner sentiments and concerns
Update and record all call transactions in the debtor card to ensure continuity and accuracy of assessment of borrower's status
Alert Team Leader of potential risk - reputational, security and fraud, and economic.
Strictly adhere to the behavioral and performance standards of the company
Job Type: Full-time
Pay: Php18, Php19,000.00 per month
Work Location: In person
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