Loan Administrator

Enable Brokers, Shape Smarter Home Loan Experiences

Experience the thrill of shaping homeownership dreams while gaining international exposure. In this role, you'll navigate complex mortgage products, advise brokers with expertise, and influence real estate financing outcomes-all from the Philippines. Elevate your career, sharpen your skills, and position yourself among top-tier professionals in the global lending landscape.

Your Role in the Team

Be part of our client's team as a Loan Administrator, where you'll support brokers by ensuring lending systems are accurate, implement policy updates, and resolve inquiries efficiently. You'll provide expert guidance, troubleshoot product issues, and communicate lender changes, keeping mortgage processes seamless and empowering clients and brokers to achieve their goals.

Career Snapshot

Employment type: Full-time

Shift: Day Shift (7 AM to 4 PM), Weekends Off

Work setup: Work From Home

Perks of Joining This Team

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Role

• Minimum 2 years of experience in residential lending
• At least 1 year of administrative support experience in the AU mortgage industry, including credit management
• Hands-on experience with loan lodgment processes
• Proficient in Apply Online and property valuation tools (CoreLogic)
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Strong task prioritization and ability to manage shifting deadlines
• Self-managed with the ability to handle multiple priorities
• Critical thinker with a proactive approach
• Professional, personable, and relationship-focused
• Team player with a results-driven mindset
• Proficient in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent is highly preferred

Key Responsibilities

• Interpret, clarify, and implement product changes in the product catalogue and lender policy database
• Support the broker network through email, telephone, and the Lending Advice Forum
• Provide SME advice to brokers to help them understand policies and structure deals
• Troubleshoot product and policy issues as they arise
• Communicate lender updates and changes to the franchise network

About Our Client

Our client is a premier Australian mortgage brokerage, renowned for settling a loan every 11 minutes and delivering expert home financing solutions. They provide brokers with the tools and support to navigate thousands of loan products from over 35 lenders, helping clients achieve property ownership and investment goals. Recognized as an award-winning brokerage and part of a leading digital property business, they have built a trusted nationwide network of over 1,000 brokers and 750 franchises, combining innovation, expertise, and exceptional customer service.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEraf the #EmaptaEra