OTC Process Expert

1 week ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱1,200,000 - ₱2,400,000 per year

The
Order to Cash Process Expert & Transformation Lead
is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Inventory process.

Responsibilities:

  • Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs.
  • Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
  • Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
  • Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions.
  • Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
  • Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
  • Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
  • Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.

This position requires up to 20% travel.

SUPERVISION:
Report into
GPO/
Head of GBS Process
Management
Requirements:

  • Bachelor's degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field.
  • An advanced degree is preferred.
  • Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.

EXPERIENCE AND SKILLS
:

  • 8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team
  • Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
  • Responsibility for budget creation and management
  • Strong knowledge of ERP systems (e.g., SAP, Oracle), with hands-on involvement in system implementations or upgrades. S/4HANA experience is a bonus
  • Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
  • Experience with shared services or Global Business Services (GBS) environments is preferred.
  • Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
  • Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.

  • OTC Trader

    15 hours ago

    Manila, National Capital Region, Philippines Coins Full time ₱1,200,000 - ₱2,400,000 per year

    Join the Pioneer Crypto Brand in the PhilippinesCoins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.Coins is fully regulated by the Bangko Sentral ng...

  • Associate AP Invoice Processing Process Expert

    2 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱1,500,000 - ₱3,000,000 per year

    Job Description Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of...

  • Process Expert

    1 week ago

    Manila, National Capital Region, Philippines A.P. Moller - Maersk Full time ₱900,000 - ₱1,200,000 per year

    This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on...

  • Record to Analyze Process Expert

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    General Ledger Team Lead Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling...

  • Innovation and Automation Expert

    2 weeks ago

    Manila, National Capital Region, Philippines Financial Times Full time ₱900,000 - ₱1,200,000 per year

    About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • ERP Process Expert

    2 weeks ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Non Negotiable:Strong expertise in ERP platforms (Oracle, Manhattan etc)Proficiency in process mapping and optimization using tools like Visio or LucidchartAbility to create and interpret flowcharts, swimlane diagrams, architecture diagrams and business process flow documentationExperienced in end-to-end project management, including planning, execution, and...

  • Sales and Distribution

    15 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    The Sales and Distribution (SD) Specialist is responsible for supporting and optimizing the Order-to-Cash (OTC) processes within the ERP system (SAP or Odoo). This role ensures the accuracy, integration, and efficiency of all sales, billing, and logistics functions to enhance overall business operations.Key ResponsibilitiesSupport Order-to-Cash (OTC)...

  • Analyst Expert Relations

    2 weeks ago

    Manila, National Capital Region, Philippines IDR Full time ₱300,000 - ₱600,000 per year

    About IDR:Insight Driven Research (IDR) is a tech-enabled platform of over 500,000+ industry leaders across multiple verticals and geographies. We connect consulting firms, life sciences companies, financial institutions, and corporate clients with vetted subject matter experts to support informed, strategic decisions.The Role:We are looking for a proactive...

  • Sr. Manager – Order to Cash, Finance Shared Services

    1 week ago

    Manila, National Capital Region, Philippines Genesys Full time ₱1,500,000 - ₱3,000,000 per year

    locationsManila (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR108756Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by...

  • Sr. Manager – Order to Cash, Finance Shared Services

    1 week ago

    Manila, National Capital Region, Philippines Genesys Full time ₱1,200,000 - ₱2,400,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...