Sr. Manager – Order to Cash, Finance Shared Services

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Manager – Order to Cash, Finance Shared Services
Location: Manila, Philippines

Position Summary:

Reporting to the Global Shared Services Leader, the Sr. Manager is responsible in providing active leadership for the day-to-day operations of the Order to Cash team. This role will actively participate in shaping and executing the shared service center vision, strategy, and priorities, projects, initiatives, and operations.

Key Responsibilities:

• Lead and supervise daily deliverables of the Order to Cash (OTC) team.
• Lead, develop and implement global standardization across end-to-end OTC processes, focusing on automation and efficiency opportunities.
• Serve as the go-to person for insights on executing approved guidelines and policies within OTC.
• Work closely with Credit and OTC process owners to define guardrails and process matrices.
• Collaborate with cross-functional teams to lead effective change management and coordinate with key business leaders for the implementation of key finance projects.
• Strategically lead long-term planning efforts to improve the Finance Operations delivery model, including implementation and monitoring.
• Accountable for delivering agreed KPIs with key stakeholders and following through on strategic actions for process improvements.
• Deliver Business Review sessions with key stakeholders.
• Sponsor automation activities within the OTC workstream and align process interfaces with other teams outside OTC.
• Provide leadership, training, and mentoring to all members of the OTC Shared Services team.
• Work with the Internal Audit team on SOX control executions and other deliverables. Ensure all controls (including SOX controls) and quality assurance tasks are in place for first time-right processing of orders, invoices, and credit and rebills.
• Coordinate tax-related discussions regarding invoicing with other teams and stakeholders.
• Assist with both internal and external audits.
• Support Credit and Collections in resolving disputes, identifying root causes, and ensuring non-recurrence of billing errors.
• Maintain correct corporate data and account history in collaboration with relevant departments.
• Ensure great customer service to both external and internal customers by working with other groups within the organization.
• Drive the success of designated FSSC initiatives and other global projects.
• Maintain accurate and timely updates of SOPs, oversee processes and workflow documentation, and ensure their effective applicability for present and future operations.
• Support the FSSC framework, fostering an environment conducive to change and adaptability.
• Recruit, retain, and develop talent to align with evolving business needs and individual career goals.
• Foster close collaboration across different FSSC teams to ensure alignment.
• Lead with empathy, promoting diversity, equity, and inclusion.
• Perform other duties as assigned.

Requirements:

• Bachelor's degree in accounting or finance, required
• Experience in Order to Cash required
• Minimum 10 years of related equivalent experience with minimum 7 years of team leadership experience
• BPO/SSC work experience required.
• Ability to work and deliver within tight deadlines, with willingness to work extended hours.
• Strong problem-solving abilities to address and resolve operational issues.
• Familiarity with ERP systems and data analytics platforms, preferably Workday Financials
• Excellent written and verbal communication skills.
• Strong stakeholder management skills.
• Flexibility to adapt to changing business needs and environment.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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