Hotel Manager

6 days ago

El Nido, Philippines Thom & Gery Real Estate and Development Corp Full time ₱1,800,000 - ₱2,500,000 per year

Key Responsibilities:

Operational Excellence

  • Oversee daily operations across rooms division, food & beverage, guest services, engineering and back of the house.
  • Ensure that all departments run smoothly, efficiently, and in alignment with hotel standards and brand promise.
  • Monitor quality of services and facilities, implementing improvements where needed.
  • Act as the escalation point for complex guest issues and ensure timely resolution.

Guest Experience & Brand Standards

  • Maintain a guest-centric culture throughout the property.
  • Personally engage with VIPs, long-staying guests, and important events.
  • Monitor guest feedback across all platforms and lead the team in addressing service recovery and improvements.
  • Ensure that all service touchpoints reflect the distinct tone and signature of the NAYYARA experience.

Team Leadership & Culture Building

  • Lead, coach, and inspire department heads and staff toward shared goals.
  • Conduct regular team briefings, performance reviews, and succession planning.
  • Champion a respectful, professional, and supportive workplace culture.
  • Support hiring, training, and professional development programs to maintain high service standards.

Financial & Business Strategy

  • Monitor and control operational budgets, payroll, and cost efficiencies.
  • Support revenue-generating departments in hitting sales targets and upsell goals.
  • Work closely with the finance, sales, and marketing teams to align strategies.
  • Prepare reports for ownership or executive management on performance metrics, forecasts, and action plans.

Compliance & Safety

  • Ensure full compliance with health, safety, legal, and brand requirements.
  • Conduct regular inspections of all areas of the hotel for cleanliness, maintenance, and adherence to SOPs.
  • Lead emergency procedures and crisis response readiness.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • At least 5–7 years of progressive hotel leadership experience, preferably in a luxury or boutique hotel setting.
  • Proven ability to manage diverse teams, resolve challenges, and maintain operational discipline.
  • Strong financial and business analysis skills.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Familiarity with guest satisfaction tools, and operational reporting.

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