Call Center Agent

3 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱20,610 - ₱22,000 per year

About the Role

We're seeking an exceptional Airline Specialist for Ticketing Services (CSR) to join our dynamic team in our Cebu City, Cebu office. In this full-time role, you'll be responsible for providing excellent customer service and support to our airline clients and their passengers, ensuring seamless ticketing and reservation management.

Start Date: November 14 and November 28

Work Setup: Onsite, Shifting Schedule (Mostly nightshift)

Location: Cebu IT Park

With Virtual and Onsite Application Options

What You'll Be Doing

  • Handle inbound calls from airline customers and passengers, addressing queries and resolving issues related to ticketing, reservations, and other travel-related inquiries
  • Process ticket sales, changes, and refunds in a timely and accurate manner
  • Provide detailed information and guidance to customers on airline policies, procedures, and travel options
  • Maintain accurate records and documentation of all customer interactions and transactions
  • Collaborate with the wider team to identify and implement process improvements to enhance customer experience
  • Adhere to all company and industry standards, policies, and regulations

What We're Looking For

  • College Graduates with or without Experience
  • Highschool Graduate (Old Curriculum), SHS or College Undergraduates
  • Must Have 6 months experience in BPO for
  • Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
  • Flexible and adaptable to work in a fast-paced, dynamic environment
  • Fluent in English, both written and spoken

What We Offer:

  • Basic salary of 20,610 + 2,000 Non-Taxable Allowance
  • Account Allowances (Clothing, Rice, and Transportation)
  • 20% Night Differential
  • HMO Coverage from Day 1 of training
  • Paid Training

Application Process:

Onsite Application (1 Day Hiring Process)

Virtual Application (1-3 Days Hiring Process)

  • Initial Screening via Phone call
  • Initial Interview
  • Language and Typing Assessment (if you don't have a laptop or PC, you must be willing to report onsite for taking the assessment, assessment tool is not accessible via smartphones)
  • Final Interview

Requirements:

  • Proof of Educational Attainment (Diploma/TOR)
  • Certificate of Employment from most recent company
  • NBI Clearance and PSA Birth Certificate
  • Valid ID and Government Numbers (SSS, PAGIBIG, PHILHEALTH, TIN)
  • Medical Clearance

Interested in joining our team? Apply now and take the first step towards an exciting career with Stark Asia Solutions Inc.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php22,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

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