Revenue Cycle Management Trainer

3 days ago

Makati City, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱3,600,000 per year

About the Role

We are seeking a dynamic and experienced candidate to join our team and lead the development of our healthcare collections workforce. This role is pivotal in delivering high-impact training programs across multiple geographies including the Philippines, India, Puerto Rico, and the United States. If you are passionate about adult learning, healthcare revenue cycle management, and driving performance through education, we'd love to hear from you.

Key Responsibilities

Training Delivery

  • Facilitate engaging training sessions for new hires and existing collectors.
  • Deliver training across various regions: Philippines, India, Puerto Rico, and the US.
  • Conduct classroom, webinar, and blended learning sessions.
  • Provide training on systems, processes, applications, and company culture.
  • Coach and mentor new learners to ensure successful onboarding and performance.

Training Preparation & Follow-Up

  • Collaborate on curriculum development and instructional design.
  • Support learners pre- and post-training, including OJT and ramp-up support.
  • Track and report batch performance and maintain training databases.
  • Provide feedback to learners and their leaders on progress and development areas.
  • Participate in process calibrations with QA, Operations, and other teams.

Other Duties

  • Contribute to continuous improvement initiatives.
  • Support business quality (BQ) performance management.

Qualifications

Required:

  • 2 –5 years of experience in US hospital billing - (Frontline or Backend)
  • Strong communication and interpersonal skills
  • Proficiency in virtual training platforms (WebEx, Teams, Zoom)
  • Excellent time management and prioritization skills

Why Join Us?

  • Be part of a global team driving excellence in healthcare collections.
  • Make a meaningful impact by empowering professionals through education.
  • Work in a collaborative and inclusive environment that values growth and innovation.

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