Voice Services Associate

1 week ago

Silay P, Philippines AMDATEX SILAY INC Full time ₱200,000 - ₱250,000 per year

Dedicated and compassionate Voice Service Asociate to join our team. In this role, you will play a vital part in supporting and delivering timely and accurate responses to benefit-related inquiries. As a key point of contact, you will ensure customers can seamlessly charge their electric vehicles across public and private charger networks. Your commitment to exceptional service will make a meaningful impact on their experience.

DUTIES & RESPONSIBILITIES:

  • Answer inquiries via phone and email in a courteous and professional manner.
  • Logs and tracks customer interactions in the ticketing system to maintain accurate records and improve service quality.
  • Escalates unresolved issues to technical teams to ensure timely resolution while keeping customers informed of ticket progress.
  • Documents troubleshooting steps and resolved issues to expand the knowledge base and ensure consistent problem resolution.
  • Monitors charger log data to proactively maintain uptime and identify potential issues.
  • Provide clear, concise, and accurate information.
  • Maintains a positive attitude and meets quality assurance standards to ensure high work quality and adaptability in changing environments.
  • Promotes safety awareness to achieve zero accidents and minimize operational costs.
  • Ensures compliance to company rules and regulations.
  • Reports security incidents and/or any identified security weaknesses.
  • Performs other tasks that may be assigned from time to time.

QUALIFICATIONS:

  • Completed at least 2 years of college.
  • At least 1 year of relevant experience in a BPO industry is an advantage.
  • Willing to report On-Site.

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Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Paid training

Education:

  • Bachelor's (Preferred)

Work Location: In person

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