Voice Services Associate

Dedicated and compassionate Voice Service Asociate to join our team. In this role, you will play a vital part in supporting and delivering timely and accurate responses to benefit-related inquiries. As a key point of contact, you will ensure customers can seamlessly charge their electric vehicles across public and private charger networks. Your commitment to exceptional service will make a meaningful impact on their experience.

DUTIES & RESPONSIBILITIES:

• Answer inquiries via phone and email in a courteous and professional manner.
• Logs and tracks customer interactions in the ticketing system to maintain accurate records and improve service quality.
• Escalates unresolved issues to technical teams to ensure timely resolution while keeping customers informed of ticket progress.
• Documents troubleshooting steps and resolved issues to expand the knowledge base and ensure consistent problem resolution.
• Monitors charger log data to proactively maintain uptime and identify potential issues.
• Provide clear, concise, and accurate information.
• Maintains a positive attitude and meets quality assurance standards to ensure high work quality and adaptability in changing environments.
• Promotes safety awareness to achieve zero accidents and minimize operational costs.
• Ensures compliance to company rules and regulations.
• Reports security incidents and/or any identified security weaknesses.
• Performs other tasks that may be assigned from time to time.

QUALIFICATIONS:

• Completed at least 2 years of college.
• At least 1 year of relevant experience in a BPO industry is an advantage.
• Willing to report On-Site.

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Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Paid training

Work Location: In person