BPO WFM Manager

About the job WFM Manager (Cebu) | OnsiteNature Of the Account: Support and LeadershipStart Date: ASAPWork Arrangement: 100% Onsite | CebuShift Schedule | Restdays: US Business hoursEducational Requirement: College GraduateWork Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience (VLOOKUP,...

Start Date: ASAPWork Arrangement: 100% Onsite in Cebu CityShift Schedule: US Business hoursRole Requirement: Bachelor's GraduateAt least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPOAdvanced Excel experience (VLOOKUP, Pivot Table, etc.)Report and dashboards creationGood working knowledge of computer, i.e., MS-Office,...

About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience (VLOOKUP,...

About the Position: RTA/WFM (Clark) | Onsite Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments. - Experience with scheduling, capacity planning, forecasting, and reporting. - Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or...

Job Summary:A Real-Time Analyst is responsible for monitoring and managing the flow of operations, resources, and performance in real-time, typically within customer service, contact centers, or business operations. They ensure that resources are appropriately allocated to meet the business's operational needs, often focusing on maximizing efficiency and...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Must have hands-on experience with both IEX and CXOne systems.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the...

Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience (VLOOKUP, Pivot Table, etc.)Report and...

Department WFM (Workforce Management) Employment Type Full Time Location Cebu, PH Workplace type Onsite Key Responsibilities Skills, Knowledge & Expertise About Virtual Staffing Solutions We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and...

The role involves overseeing the daily operations of our workforce, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will be expected to lead a team of workforce and real-time analysts.Main functions:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as...

Career Opportunity: Workforce ManagerLocation: CebuQualifications:At least 5 years of experience in WFM and 8 years overall in the BPO/call center industry.Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting.Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS.Knowledge of...