WFM Team Lead

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement: Bachelor's Graduate At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer,...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Must have hands-on experience with both IEX and CXOne systems.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the...

Bachelor's degree in business, Operations Management, or related field (or equivalent experience)• Minimum of 4 years of WFM experience in a call center or operations service environment, with minimum of 1 year of supervisory experience.• Strong analytical skills and proficiency in tools like Microsoft Excel - Power Query, Power BI, Dashboard creation in...

Job description:Job DescriptionRole PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏DoEnsure process is executed as per the client contractConduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

As a Team Leader, you'll lead a team of agents assigned to specific accounts, ensuring consistent performance and operational excellence. You'll monitor daily KPIs, provide regular coaching, and serve as the bridge between your team and account leadership.This role requires a hands-on approach to service delivery, team management, and client...

This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

Location: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAPAbout the Role:We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be...