Customer Care Senior Associate

2 days ago


Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱800,000 - ₱1,150,000 per year

Work Setup: Hybrid

Work Hours: Day Shift

Description

  • Resolve customer issues digitally with professionalism and empathy

  • Provide accurate troubleshooting and support across multiple channels

  • De-escalate customer concerns while ensuring high satisfaction and retention

  • Manage multiple requests and tasks while prioritizing effectively

  • Collaborate with the team and work independently when needed

Requirements

  • Bachelor's degree (any field)

  • At least 2.5 years of international contact center/customer service experience (hyper care support a plus)

  • Prior digital/call center experience preferred

  • Strong communication (written, oral, listening, comprehension)

  • Fluent in Vietnamese and English (reading, writing, speaking)

  • Good technical knowledge and troubleshooting skills (Excel, MS Office)

  • Excellent time management, organization, and problem-solving abilities

  • Adaptability in a fast-paced environment and strong decision-making skills

  • Team-oriented, self-motivated, and customer-focused

Job Type: Full-time

Pay: Php80, Php115,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 2 years (Required)

Work Location: In person



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