Customer Care Consultant
1 week ago
About the role
Engaged as part of the Adecco Group for offshore delivery around Recruitment Administration, Compliance, and Customer Care. This role assists the Adecco Australia Brand with Staffing, Rostering, Back Office Recruitment Administration Tasks, Reporting, and other Ad Hoc Tasks. The role requires very good attention to detail, excellent communication, and offshore stakeholder management skills.
What you'll be doin
- gHandle inbound and outbound calls from clients and candidates regarding shift allocations and urgent staffing requirements
- .Manage rosters outside of normal business hours including - shift cancellations, absenteeism, shift adjustment, and replacements
- .Respond promptly to injury management calls, ensuring accurate documentation and escalation to appropriate internal teams
- .Maintain accurate and up-to-date records in the recruitment management system
- .Provide excellent customer service, ensuring cAbout youlients and candidates' need are met
- .Strong customer service skills, with a commitment to providing quality service to client and candidates
- .Assigning employees to schedules based on their preferences and business rules and managing intraday activities
- .Perform ad hoc administrative or operational tasks as required to support the business
- .Work on a rotating shift schedule to ensure balanced coverage and team flexibilit
**y
About y**
- ouPrevious experience in recruitment, workforce coordination, or a similar fast-paced customer service rol
- e.Open to adjusting their schedules to accommodate unexpected absences from the tea
- m.Ability to work independently and make quick decisions under pressur
- e.Flexibility to work night shift, mid shift, weekends, and public holiday
- s.Excellent communication skills both written and verbal to work effectively with clients, stakeholders, and associate
- s.Excellent critical thinking and organizational skill
- s.High attention to details and ability to manage multiple tasks efficientl
- y.A proactive, results-driven attitude with a focus on delivering outcome
- s.Ability to thrive in a fast-paced, target driven environmen
- t.Strong computer literacy, including ability to navigate different recruitment or rostering software and use communication tools effectivel
- y.Applicants must be willing to work in BGC on a hybrid basis (2x a wee
- k)Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays;. Open to adjusting their schedules to accommodate unexpected absences from the te
- amOpen to a fixed term contract - 12 mont
hs
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