Escalations Manager
13 hours ago
TASQ is looking for an escalations manager to work on-site in Taguig.
Schedule: Nightshift
Work Setup: 4 onsite/1 day remote
Location: BGC - 5NEO
The prescreening interview will be done over the phone.
Required Qualifications:
At least 6+ years of customer- or Investor-facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience as a manager or 5 years as supervisor
Must have handled at least 20 HC
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired Qualifications:
Candidate must be a Bachelor's Degree Holder or higher
Amenable to report onsite and on evening shift
Must have at least 5 years of Leadership experience
FINRA License Series 24 OR Series 9C10
Escalations Manager Registered (FINRA License Series 24 or Series G s 10)
In this role, you will:
Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support Escalations business goals and objectives
Engage internal partners associated with the Escalations functional area
Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
Make decisions and resolve issues regarding internal and external client complaints
Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
Collaborate with Escalations team and first-line supervisors
Interact directly with internal and external customers to resolve their inquiries and complaints
Manage allocation of people and financial resources for aligned functional area or business group
Mentor and guide talent development of direct reports and assist in hiring talent
Job Expectations:
Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 24 examinations, or equivalent, must be completed within either a 90- or 180-day time period following commencement of employment, depending upon the number of license(s) needed, if not immediately available to transfer upon hire. FINRA-recognized equivalents will be accepted. This will be communicated at the time of offer acceptance. Compliance with state law
Registration and licensing requirements are mandatory. In addition to state registration and licensing requirements, specific product licenses, or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
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