Service Manager

6 days ago

Taguig, National Capital Region, Philippines GCash Full time ₱900,000 - ₱1,200,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Specific functions include but are not limited to the following:

  • Development of a comprehensive service management map that will serve as a guide on scope and limitations, and in identifying gaps and support needed for the set-up
  • Inventory documentation and deep understanding of all systems, platforms, and even manual processes affecting the delivery of New Businesses Group's products and solutions
  • Set-up and operations of a support team who will be in-charge of daily monitoring and reporting
  • Alignment with Product and Platform Managers, on health and security metrics and thresholds as bases for monitoring, alarm and escalation
  • Early detection of potential operational issues from various indicators outside of systems and platforms, such as tickets raised by customers, feedback provided by clients, complaints captured from social media and other channels, and even sentiments shared by internal stakeholders.
  • Mobilization of cross-functional teams for issue management and resolution until case is closed
  • Consolidation, and development as needed, of policies, procedures and implementing guidelines for reporting, escalation, root cause analysis, basic troubleshooting, incident handling and resolution, as well as customer, client, and external stakeholders management if an issue arises
  • Active participation in various cadence and performance review meetings with relevant support groups to strengthen recognition of the team's role in the organization and ensure that activities affecting services are captured

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Customer Service Administrator

    6 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱600,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Operations Manager

    6 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Representative

    4 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱250,000 - ₱500,000 per year

    Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...

  • Tax Manager

    6 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Robert Bosch Inc. (Philippines) has diversified businesses in Power...

  • Customer Service Representative

    6 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time

    Essential DutiesProcessing of all Order type and for all ChannelsProvide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements.Ensure the customer has a...

  • Assistant Site Manager

    4 days ago

    Taguig, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱2,000,000 - ₱2,500,000 per year

    YOUR ROLETo have a more strategic role and deal with planning, administering, controlling and general management. Maintain efficient warehouse & distribution operation, which include the day-to-day management of staff & resources to ensure efficiency, productivity & customer's satisfactions, are met within the required standard.WHAT ARE YOU GOING TO...

  • Contracts Management Coordinator

    6 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱900,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Service Delivery Manager

    6 days ago

    Taguig, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Company DescriptionH2 Software Consulting Services Inc. is a reputable IT consulting firm in the Philippines, known for delivering integrated IT solutions and services to various businesses, institutions, and service providers. The company is dedicated to achieving high customer satisfaction through best practices, timely delivery, and high-quality service....

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,200,000 - ₱1,680,000 per year

    Service Desk Manager (IT – Service Desk BPO)Category:Service Desk / End User ServicesWork Setup:100% Onsite – Amenable to work inTaguig and PasigWork Shift:Night ShiftSalary Range:Up to₱140,000/monthExperience Required:Minimum of5 years total experience, including at least2 years in a managerial roleJob PurposeTheService Desk Manageris responsible for...

  • Service Delivery Manager

    4 days ago

    Taguig, National Capital Region, Philippines BCS Information Technology Corp. Full time $70,000 - $120,000 per year

    Job Description:Service Delivery Manager who will be running L1/L2 Managed Services contract for Client. The team will be ran on 24x7 support of Customer and Corporate Technologies. This will be techsupport team that will be engaged to ensure reliable and efficient delivery of IT service to support airline operations, customer experience and regulatory...