General Manager
1 day ago
Job Overview:
We're looking for a hands-on, people-oriented leader to oversee the day-to-day operations of our Castaway basecamps and ensure a smooth, high-quality experience for both guests and our expedition team. Plays a key role in managing campsite readiness, supporting tour guides, and upholding our signature "Castaway" atmosphere and energy.
Key Responsibilities:
Basecamp Operations
Ensure all basecamps are consistently clean, well-stocked, and ready for guest arrival.
Coordinate with the caretakers regarding inventories.
Monitor the condition of camp equipment and oversee timely repairs or replacements.
Tour Guide Coordination
Supervise and support the team of tour guides and ensure all safety protocols are followed during tours.
Provide real-time support and decision-making during expedition days.
Staff Management & Development
Support the hiring, onboarding, and ongoing training of basecamp crew and guides.
Ensure adherence to schedules and task assignments of tour operators.
Guest Experience
Respond to guest needs or concerns during the expedition to ensure high satisfaction.
Monitor and enforce health, safety, and cleanliness standards across all areas.
Support emergency preparedness and coordinate immediate responses when needed.
Inventory & Supplies
Track inventory levels of food, drinks, gear, and other essentials across basecamps.
Coordinate with purchasers and team to ensure timely restocking.
Maintain accurate records of usage and report shortages promptly.
Reporting & Communication
Submit regular updates to the Operations Manager on camp conditions, staff performance, and guest feedback.
Assist in implementing improvements based on guest and team input.
Requirements:
Previous experience in a supervisory or team lead role, ideally in hospitality, tourism, or expedition-style operations.
Strong leadership and people management skills.
Excellent organizational and communication abilities.
Ability to work in dynamic, remote settings and adapt to changing conditions.
Basic understanding of inventory and logistics.
First aid training or willingness to be certified is a plus.
Comfortable working flexible hours, including weekends and holidays.
Skills:
Leadership & Team Coordination
Problem Solving & Conflict Resolution
Guest Relations & Customer Service
Time & Task Management
Safety & Emergency Response
Inventory & Basic Budget Handling
Work Environment:
Outdoor, remote basecamp settings in tropical conditions.
Fast-paced, team-oriented atmosphere focused on guest satisfaction and smooth operations.
Close collaboration with expedition crew, management, and local suppliers.
This role is ideal for someone who thrives in nature, enjoys hands-on leadership, and is excited to help deliver unforgettable experiences in a truly unique environment.
Job Type: Full-time
Pay: Php40, Php50,000.00 per month
Benefits:
- Company events
- Employee discount
- Flextime
- Opportunities for promotion
- Staff meals provided
Experience:
- Managerial: 3 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
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