Manager
4 days ago
As the Manager , you will be responsible for the following tasks:
DAILY OPERATIONS MANAGEMENT
o Oversee the daily operations of the stores.
o Manager the front-of-house and back-of-house operations.
o Make sure SOPs of GDS, Inc and the master franchise are followed and quality is maintained.
o Make sure quality of products and services.
FINANCIAL MANAGEMENT & BUDGETING
o Supervise cash handling. Make sure coins and smaller bills are available for the cashiers.
o Monitor POS activity.
HEALTH and SAFETY COMPLIANCE
o Ensure that the stores comply with health regulations from safety protocols to cleanliness.
INVENTORY MANAGEMENT
o Monitor inventory levels.
o Monitor cup usage to make sure all orders are being punched in the POS.
o Assist in ordering needs (such as cleaning materials and office supplies) of all branches via Shopee/Lazada.
STAFF MANAGEMENT and TRAINING
o Handle recruitment, onboarding, and offboarding.
o Staff training and evaluation.
o Monitor staff performance.
o Manage employee schedules and create weekly shift schedule.
o Track employee's leave and attendance.
o Manage employee relations and conflict resolution.
o Make a summary of the DTRs for the official payroll.
GUEST EXPERIENCE AND CUSTOMER SERVICE
o Ensure customer service is topnotch.
o Attend to any customer related issues.
o Handle complaints to address and resolve any issues.
MASTER FRANCHISE-RELATED TASKS
o Keep open line with the Master Franchise team.
o Relay any pertinent events, new products and updates from the Master Franchise team to the upper management.
o Monitor timely submission of CAYGO and other reports the Master Franchise ask from the stores.
OTHER TASKS
o Attend training with the Master Franchise for 6 to 9 days and pass the test.
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