Bilingual Representative

2 days ago

Philippines SMDigital Full time ₱150,000 - ₱250,000 per year

We are looking for a rockstar and skilled Customer-Related Services – Bilingual (Spanish-English) Representative inspired by the simple, meaningful & effective service to support our growing organization. Exceptional English-Spanish speaking, strong interpersonal skills, and being extremely detail-oriented are a must. You must also be self-motivated, enjoy "making things happen" and always seek to improve our process within a great environment as a dynamic team player.

This position is an excellent opportunity for highly driven and enthusiastic candidates who share our vision, passion, and dedication to serving our customers quickly, efficiently, and professionally. We offer a great work environment and team approach with opportunities for professional and financial growth.

Responsibilities:

  • Answer incoming calls to gather and input relevant information regarding the client's potential claim.
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads.
  • Assign all leads created to the Account Executives.
  • Provide the best caller experience to clients.
  • Performs other duties as assigned by Management.

Qualifications:

  • Bilingual (Spanish-English) Speaking.
  • Has a minimum of 6 months of experience working as a Customer Service Representative in a Business Process Outsourcing (BPO) environment and can start immediately.
  • Possess strong computer (Excel/Word/PowerPoint) and internet skills.
  • Willing to work on shifting schedules.
  • Keen to detail.
  • Excellent data entry and typing skills.
  • Meet the typing requirement of 40 WPM.
  • Strong time management.
  • Adaptability and accountability.
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Ability to prioritize workload and multitask in a fast-paced environment.

Home Office Requirements:

  • Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
  • Computer (at least 16 GB RAM and Intel is i5 core processor or equivalent)
  • Noise Cancelling Headset
  • Camera
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
  • Power Back up
  • Dual Monitor

Benefits:

  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus

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