Customer Relation Staff

17 hours ago

Angeles City, Central Luzon, Philippines Hail Transport Inc. Full time ₱250,000 - ₱500,000 per year

About the role

Hail Transport Inc. is seeking a dedicated and customer-focused Customer Relation Staff to join our team in Angeles City, Pampanga. As a Customer Relation Staff member, you will be providing high-quality customer service to our clients, handling inquiries and ensuring a positive experience for all our customers. The role is a full-time position with opportunities for growth and development within the company. You will be responsible for on-the-ground frontline work in promoting and facilitating the use of the HAIL ride-hailing app. This role involves assisting passengers and TNVS drivers with bookings, promoting app registration through flyers and engagement, and ensuring users have a smooth and informed experience at designated booths or locations.

*This is an URGENT position

Key Responsibilities:

Customer Booking Assistance

  • Assist walk-in passengers in booking rides through the app
  • Guide new users on how to use the app for booking
  • Support TNVS drivers in understanding ride requests from the booth
  • Coordinate with support teams for any booking concerns

App Promotion & Registration

  • Distribute flyers and marketing materials in high-traffic areas
  • Invite and encourage passengers and drivers to register and use the app
  • Educate potential users about app benefits, promos, and features
  • Assist users in downloading and signing up on the app

Booth Operations

  • Maintain cleanliness and order in assigned booth area
  • Set up and organize flyers, banners, and promotional materials
  • Log daily booth activities and registration performance
  • Secure booth equipment (tablets, chargers, forms, etc.)

User Support & Feedback Collection

  • Handle basic app-related inquiries and escalate technical issues when needed
  • Collect feedback from passengers and drivers to improve experience
  • Provide excellent customer service and represent the brand professionally
What we're looking for
  • At least a high school/K-12 graduate; College-level is a plus
  • With or without experience in field marketing, promotions, or customer service, experience in a customer service role is a plus
  • Familiarity with mobile apps, basic smartphone navigation, and various customer service software and technology
  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  • Outgoing, approachable, and confident in public interaction; committed to providing exceptional customer service and a genuine desire to help others
  • Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
  • Ability to work in a fast-paced, high-volume environment and meet performance targets
Key Performance Indicators (KPIs):
  • Number of successful app registrations (daily/weekly)
  • Number of assisted bookings
  • Accuracy and completeness of user logs
  • Feedback quality from passengers and drivers
  • Attendance and shift compliance
Work Schedule:
  • Rotating shifts (morning, mid, night); 8 hours/day, including booth set-up
  • Stationed at assigned terminals, malls, or designated high-foot traffic locations

What we offer

  • Competitive salary and bonus structure
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • Team-building activities and social events

About us

Hail Transport Inc. is a leading provider of professional transportation services in the Philippines. Our mission is to deliver reliable, efficient, and customer-centric solutions to our clients. With a team of dedicated and experienced professionals, we have built a strong reputation for excellence in the industry. Join us and be a part of our continued growth and success.

Apply now

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