ServiceNow Business System Analyst

4 days ago

Taguig, National Capital Region, Philippines Sun Life Full time ₱800,000 - ₱1,200,000 per year

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
ServiceNow Business Systems Analyst
Job Description
Looking for a BSA with an interest in learning low code / no code development.

Delivering products with an agile mindset, we also look to ensure that staff has opportunities for career progression and skills development

Sun Life Financial has a team that supports our ServiceNow SaaS environment. This team focuses on the development of new and enhanced workflow-based service requests. Sun Life has an extensive Service Catalogue of self-serve requests stored in our ServiceNow SaaS environment.

Typical responsibilities include
:

  • Understand the needs of the client and successfully link needs and solution
  • Collect, analyze, document and prioritize business requirements, validating requirements with appropriate audiences.
  • Work with the developers and the Senior BSA to translate business requirements to solution design according to Sun Life Standards.
  • Create test plans, test cases and conduct functional testing, as needed. Plan and coordinate user acceptance testing, as needed.
  • Understand client operations and translate to training requirements
  • Work closely with the developer, and client to design and create Training materials and Quick Reference Guides.
  • Conduct web-based training for small groups.
  • Support Change Management processes and ensure successful implementation of all changes.

Required Skills:

  • Understanding of Discovery & Asset Management
  • Strong customer service orientation
  • Excellent presentation and communication skills in both written and oral form
  • Thorough attention to details, ability to multi-task, and effective time management skills
  • Working experience with ServiceNow preferred
  • A fundamental understanding of ITSM or ITIL
  • Developed problem-solving and analytical abilities
  • Experience with process and workflow modeling and business process engineering
  • Must have the ability to work well with clients to determine implementation requirements, and execute a plan to meet those requirements in a timely and efficient manner.

Assets:

  • previous Business Analysis experience
  • ServiceNow Low code / No-code development experience

Job Category:
IT - Technology Services

Posting End Date:
30/10/2025

  • Servicenow Business Analyst

    4 days ago

    Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time $90,000 - $120,000 per year

    BUSINESS ANALYST - SERVICENOWAs a Senior ServiceNow Business Analyst, you will act as a strategic partner between businessstakeholders and the ServiceNow engineering team. Your role will include deep discovery, structuredanalysis, and optimization of workflows across complex enterprise functions such as ITSM, CSM, ITOM,and Integrated Case Management. You'll...

  • ServiceNow Business System Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Looking for a BSA with an interest in learning low code / no code development.Delivering products with an agile mindset, we also look to ensure that staff has opportunities for career progression and skills development Job Responsibilities:· Understand the needs of the client and successfully link needs and solution· Collect, analyze, document and...

  • Jr. Servicenow Business Analyst

    7 days ago

    Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

    Schedule: Mid shiftWork location: BGC, TaguigWork set-up: Hybrid (3x/week onsite)Role Overview:As a ServiceNow Business Analyst, you will act as a strategic partner between business stakeholders and the ServiceNow engineering team. Your role will include deep discovery, structured analysis, and optimization of workflows across complex enterprise functions...

  • Senior ServiceNow Developer

    4 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱1,200,000 - ₱2,400,000 per year

    About UsAs a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • ServiceNow Developer

    4 days ago

    Taguig, National Capital Region, Philippines AVENSYS Full time ₱1,200,000 - ₱1,440,000 per year

    Title: ServiceNow DeveloperLocation: TaguigArrangement: Hybrid; 2x on-site a weekEmployment: RegularPrimary Requirements:At least 3-5 years of experience in a ServiceNow Developer/Analyst/Consultant roleIntegrating with internal and external applications and systemsJavaScript, HTML, Angular JS and good web design practicesService Portal implementation...

  • SERVICENOW ARCHITECT

    4 days ago

    Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time $90,000 - $120,000 per year

    SERVICENOW TECHNICAL LEADWe are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhanceServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNowdevelopment, customization, and integrations, with a focus on full IT lifecycle implementation andexpertise in the Washington...

  • ServiceNow Administrator

    4 days ago

    Taguig, National Capital Region, Philippines Goodyear Regional Business Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Opportunity:We are looking for a ServiceNow Administrator and Integration Developer to join our team in Manila. You will be supporting ServiceNow, focusing on the IT Service Management module and integration code between ServiceNow and other tools. It involves intermediate-level architecture, planning, and administration of IT services, requiring skills...

  • ServiceNow Technical Lead

    4 days ago

    Taguig, National Capital Region, Philippines OneSearch Incorporated Full time ₱2,160,000 - ₱3,000,000 per year

    About the Role:We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and expertise in the Washington release.Key...

  • ServiceNow Developer/ Administrator

    2 days ago

    Taguig, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client...

  • ServiceNow Developer

    4 days ago

    Taguig, National Capital Region, Philippines Deloitte Full time ₱900,000 - ₱1,200,000 per year

    Title: ServiceNow Consultant based in Deloitte Consulting Philippines Delivery CenterAre you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on...