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ServiceNow Business System Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time $60,000 - $80,000 per year

Looking for a BSA with an interest in learning low code / no code development.

Delivering products with an agile mindset, we also look to ensure that staff has opportunities for career progression and skills development

Job Responsibilities:

· Understand the needs of the client and successfully link needs and solution

· Collect, analyze, document and prioritize business requirements, validating requirements with appropriate audiences.

· Work with the developers and the Senior BSA to translate business requirements to solution design according to Sun Life Standards.

· Create test plans, test cases and conduct functional testing, as needed. Plan and coordinate user acceptance testing, as needed.

· Understand client operations and translate to training requirements

· Work closely with the developer, and client to design and create Training materials and Quick Reference Guides.

· Conduct web-based training for small groups.

· Support Change Management processes and ensure successful implementation of all changes.

Required Skills:

· Understanding of Discovery & Asset Management.

· Minimum 5+ years of Business Systems Analyst experience required.

· Bachelor's degree qualification required.

· Strong customer service orientation.

· Excellent presentation and communication skills in both written and oral form.

· Thorough attention to details, ability to multi-task, and effective time management skills.

· Working experience with ServiceNow preferred.

· Prior ServiceNow platform experience required.

· A fundamental understanding of ITSM or ITIL.

· Developed problem-solving and analytical abilities.

· Experience with process and workflow modeling and business process engineering.

· Must have the ability to work well with clients to determine implementation requirements, and execute a plan to meet those requirements in a timely and efficient manner.

Big Plus of you have:

· Previous Business Analysis experience.

· ServiceNow Low code / No-code development experience.