VIP Executive Host

5 hours ago

Paranaque City, Calabarzon, Philippines Bloomberry Resorts and Hotels Inc. Full time ₱450,000 - ₱900,000 per year
  • This role ensures the highest level of customer satisfaction by overseeing daily operations, optimizing team
  • performance, and resolving escalations efficiently.
  • The Supervisor monitors key performance metrics, including response and resolution times, first-contact
  • resolution rates, and customer satisfaction scores.
  • They also collaborate with cross-functional teams to enhance
  • VIP service strategies, streamline workflows, and maintain compliance with gaming regulations.
  • A key aspect of this role is fostering a high-performance culture by coaching and developing agents, implementing best practices, and ensuring a seamless, personalized experience for VIP players.
  • Additionally, the Supervisor is responsible for reporting, quality assurance, and driving continuous improvements to enhance
  • customer loyalty and retention.

Requirements

  • Bachelor's degree in Business Administration, Marketing or a related field.
  • Experience in a customer-facing role, preferably in the Integrated resort, Online Gaming Industry or a similar fast-paced environment.

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