Healthcare Account

2 weeks ago

Manila, National Capital Region, Philippines Work Avenue and Business Solutions Incorporated Full time ₱15,000 - ₱45,000 per year

We are seeking compassionate and dedicated individuals to join our team as a Customer Service Representative for a vital Healthcare Account in Manila. In this role, you will be the first point of contact for patients, healthcare providers, and insurance partners, providing critical support on sensitive and complex healthcare-related inquiries. Your responsibilities will include explaining coverage benefits, processing claims, assisting with billing questions, and guiding callers through our healthcare systems. This position requires a unique blend of empathy, patience, and technical knowledge to ensure every interaction is handled with care and accuracy.

Our comprehensive training program will equip you with a deep understanding of healthcare protocols, insurance terminology, and our specific client systems. You will learn how to navigate confidential patient information with the highest standards of privacy and security, in full compliance with HIPAA and other relevant regulations. Success in this role is measured not only by your efficiency but by your ability to provide clarity and comfort to individuals during potentially stressful situations concerning their health and finances.

This is more than just a customer service role; it is an opportunity to make a meaningful difference in people's lives. We are looking for individuals who are genuinely passionate about helping others and are seeking a stable and rewarding career path. If you are ready to use your skills to support the healthcare journey of our members, we encourage you to apply and become a valued member of our Manila-based team.

Qualifications:
  • At least a High School Graduate (old curriculum) or Senior High School (SHS) Graduate
  • Minimum of 6 months Customer Care Experience (CCE) in Healthcare, Insurance, or Payments processing
  • B2 CEFR Level English proficiency or equivalent
  • Minimum score of 32 in the Berlos Attitude Assessment (BAA)
  • Strong sense of empathy and a patient-focused mindset
  • Ability to handle sensitive and confidential information with discretion

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