Team Lead

5 days ago

Manila, National Capital Region, Philippines WNS Full time ₱800,000 - ₱1,200,000 per year

Qualifications:

  • Bachelor's Degree/ Post Graduate /MBA
  • Amenable to work full onsite in Eastwood, Quezon City Site
  • Transactional Quality Work Experience
  • 3 Years Plus & Should have at least 1 year experience in Quality Team Lead Role.
  • Must be able to pass the process training certification.
  • Must have GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).
  • Expert in MS Office (Outlook, Excel, Word, Power Point)
  • Must have at least 2 years' experience in Quality working to corporate travel and leisure domain

Job Description:


• Review and approve the sampling strategy that suits the business requirement


• Decide on the Calibration Process and Variance Target.


• Create and review the Quality Standard Document and ensure adherence to same.


• Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)


• Ensure that the Quality Process adheres to the Quality Standard.


• Conduct Skip Level meetings with the advisors and QA's.


• Attend LA Training and BPET Training roadmap for self-development.


• Mentor Team Members to improve performance and behavior.


• Understand VOC/VOE and implement actions to improve the performance on them.

  • Participate in WNS BPET initiatives.
  • Regular interaction with clients and maintain good relationships.


• Deploy standard Quality Framework.


• Assist the Operations Team during migration in terms of base lining and QA identification.

  • Adherence of Quality SLA's and contractual agreements with internal & external stakeholders.
  • Personally monitoring assigned accounts, meeting the client SLA's for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.


• Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.


• Staff Motivation, Goal setting, Performance appraisal of team members, and counselling for performance and capability building in conformance with goals.


• Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning.


• Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables.


• Deployment and Strengthen the Quality Assurance Framework for the Business.


• Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process.


• Identify and raise early alerts in terms of breaching the SLA metrics , Risk , Regulatory & Compliance requirements.


• Complete the Six Sigma & Lean Role Roadmap within the stipulated time.


• Prepare all team and client related reports for Quality.

  • Test Team Leader

    1 week ago

    Manila, National Capital Region, Philippines beBeeQA Lead Full time ₱900,000 - ₱1,200,000

    About the Position:We're always on the lookout for skilled professionals who can lead our testing team with expertise and finesse.

  • Team Lead

    6 days ago

    Manila, National Capital Region, Philippines Opswerks Full time

    Manila Business OperationsOpsWerks is a technical consulting company specializing in operational services for high tech industry. As we experience rapid growth, we are seeking a dynamic and experienced People Business Partnership (PBP) & Talent Acquisition (TA) Team Lead to join our People Operations and Development (POD) Group. Reporting directly to the PBP...

  • Team Lead

    5 days ago

    Manila, National Capital Region, Philippines VGW Full time $60,000 - $80,000 per year

    Customer Service Team Lead VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.We have an exciting opportunity to join our Customer Service Team in Manila and are currently looking for a Customer Service Team Lead to join the team.The Customer Service Team Lead's role...

  • Team Lead

    5 days ago

    Manila, National Capital Region, Philippines Payreto Full time $60,000 - $100,000 per year

    What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewThe Team Lead (PaaS Shared) role is responsible for overseeing day-to-day team activities to ensure alignment with organizational goals and performance standards. This role provides strategic direction,...

  • Team Lead

    5 days ago

    Manila, National Capital Region, Philippines PartnerHero Full time $60,000 - $100,000 per year

    Role Details Type of Support: LeadershipContract Duration: PermanentTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork type and Location: Hybrid, Metro ManilaExpected start date: June 21, 2025 About Us PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining...

  • Team Lead

    5 days ago

    Manila, National Capital Region, Philippines TOPTALENT Full time $60,000 - $80,000 per year

    Position: Team Lead (Sales Operations) Location: Manila, Phillipines Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Lead and mentor a geographically diverse inside sales team across multiple time zones. Conduct regular one-on-one coaching sessions to improve sales skills and drive performance. Track, analyze, and...

  • Team Lead

    21 hours ago

    Manila, National Capital Region, Philippines Talent Titans Full time

    Lead the procurement activities for a designated fleet of vessels, ensuring operational efficiency through proactive oversight.Collect, organize, and maintain detailed technical data from vessels, service providers, and internal stakeholders to support smooth operations.Ensure timely processing of invoices and advance payments within your assigned fleet...

  • Telesales Team Lead

    5 days ago

    Manila, National Capital Region, Philippines Salmon Group Ltd Full time ₱900,000 - ₱1,200,000 per year

    DescriptionThe Telesales Team Leader will lead and manage a team of Telesales Associates, ensuring high performance and achieving conversion targets. This individual will oversee day-to-day operations, train and mentor team members, and develop strategies to optimize telesales effectiveness for both direct leads and those transitioning to Relationship...

  • Lead Team Coordinator

    1 week ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Lead Team CoordinatorWe are seeking a skilled professional to lead our team as a Lead Team Coordinator. This role requires an individual who can manage and coordinate tasks efficiently, ensuring seamless team performance. The ideal candidate will have strong leadership skills and be able to motivate team members to achieve their best.This position involves...

  • Promo Team Lead

    5 days ago

    Manila, National Capital Region, Philippines RAC Phil Corp. Full time $40,000 - $60,000 per year

    Are you a dynamic leader who thrives in fast-paced environments? Do you have a passion for sports and love being on the ground, bringing brand experiences to life? Join our team as a Promo Team Lead and help us deliver high-impact promotional campaigns that engage and excite About the RoleAs the Promo Team Lead, you will be responsible for the planning,...