Customer Service Representative Non Voice

2 weeks ago

Manila, National Capital Region, Philippines Metacom Careers Full time ₱200,000 - ₱250,000 per year

Metacom Solutions is an information technology and services company based out of the Philippines. Metacom offers:

  • Above industry standards compensation package
  • Medical and Life insurance benefits
  • Training for Personal and Professional development
  • Paid Vacation and Sick Leave
  • Office spaces with comfortable sleeping quarters
  • Performance Incentives to improve effectivity
  • Company-Sponsored Team events to promote Team Efficiency
  • Other Work-Life Balance Programs

The Role
Key Responsibilities

  • Handle customer inquiries and provide appropriate solutions or alternatives.
  • Manage and resolve customer complaints efficiently and professionally.
  • Process orders, applications, and requests accurately.
  • Maintain records of customer interactions, transactions, and feedback.
  • Ensure customer satisfaction by delivering high-quality service.
  • Follow communication procedures, guidelines, and company policies.
  • Meet performance metrics such as quality, productivity, and attendance.

Ideal Profile

  • No experience requried in BPO
  • You are a self-starter and demonstrate a high level of resilience
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments

What's on Offer?

  • Fantastic work culture
  • Flexible working options
  • Opportunity to make a positive impact

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