Technical Analyst 2-Support

2 days ago

Philippines Oracle Full time $30,000 - $50,000 per year
Job Description:Responsibilities:
  • This is for a full-time role for our NetSuite Customer Support team in Manila supporting global clients. It requires you to work on nighthshift / graveyard hours but should also be flexible to work on different shifts depending on the business need. Work set up is hybrid at least twice in a week in our Ayala, Makati office
  • You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
  • Your primary task will include the following but not limited to:
  • Provide technical support to Oracle global customers
  • Deliver resolution through inbound and outbound phone calls and emails
  • Perform highly complex fixing and analysis
  • Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
  • In this role, you will be our customers' first point of contact, responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software.
  • As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues
Job Qualifications
  • Possesses at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent.
  • Knowledge in any Accounting Software i.e. SAP, Quickbooks is an advantage.
  • Fresh or recent graduates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply.
  • Amenable to work on a night shift schedule.
  • Knowledge in GAAP and ERP/Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is an advantage.
  • CPA holders are preferred
  • Confident and can effectively communicate both in oral and written English.
  • Demonstrate excellent customer orientation skills, problem solving and critical thinking skills
Qualifications:About Us:

Oracle

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