Client Services Administrator
2 days ago
Our client is an Asana Solutions Partner and the Authorised Solution Centre for PaperCut in Australia and New Zealand. We help clients and resellers deliver seamless implementations and ongoing success with both Asana and PaperCut solutions.
We operate in a complex, channel-based environment - supporting resellers, end-customers, and internal consultants through structured project coordination, automation, and communication.
About Teamified
Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.
Job Summary:
The Client Services Administrator provides day-to-day administrative support to our client's reseller network and internal teams. This role ensures smooth and accurate processing of customer orders, prompt communication with resellers and end clients, and timely generation of invoices and documentation.
The position is focused on accuracy, responsiveness, and professionalism, supporting both the operational and commercial aspects of our client's business.
Responsibilities:
Order Processing & Administration
- Process new orders from reseller partners in accordance with our client's established workflows.
- Enter order and customer details accurately into systems such as Odoo, Asana, and PaperCut portals.
- Verify order details, licenses, and renewals to ensure completeness before processing.
- Coordinate with the operations team and automation specialist to ensure order data flows correctly between systems.
- Respond promptly and professionally to reseller and customer requests via phone, email, and ticket systems.
- Provide accurate information regarding order status, renewals, and invoicing.
- Support the Project Coordinator in communicating scheduling updates or follow-ups when needed.
- Maintain clear and polite communication, representing our client's service standards in all interactions.
- Generate and issue invoices accurately and on time, ensuring alignment with order details.
- Track and reconcile purchase orders, invoices, and payments within our client's internal systems.
- Work with the operations manager to flag discrepancies or overdue items for follow-up.
- Answer and route inbound phone calls from resellers and customers.
- Maintain accurate records of all communications and transactions in our client's systems.
- Support the broader operations team with administrative and coordination tasks as needed.
Essential
- Experience in administrative support, customer service, or order processing roles.
- Strong attention to detail and data accuracy.
- Excellent written and verbal communication skills in English.
- Strong organisational and multitasking abilities.
- Proficiency with common business tools (Microsoft Office / Google Workspace).
- Willingness to learn and work with our client's internal systems (Asana, Odoo, PaperCut, automation tools).
- Experience in a technology, SaaS, or channel-based business.
- Familiarity with CRM, ERP, or workflow systems (e.g. Odoo, HubSpot, Salesforce).
- Basic understanding of invoicing, purchase orders, and account reconciliation.
- Prior experience in a remote or distributed team environment.
- Reliable, consistent, and responsive - someone who always follows through.
- Clear and friendly communicator with a professional manner.
- Highly organised with a love of process and structure.
- Comfortable working with systems and data accuracy as a daily focus.
- A team player who enjoys supporting colleagues and keeping operations running smoothly.
- Join a growing, supportive international team working across Australia, New Zealand, Sri Lanka, and the Philippines.
- Learn to work with world-class workflow and business tools such as Asana, Odoo, and PaperCut.
- Play a vital role in ensuring excellent service delivery to our client's reseller and customer network.
- Build your career in a dynamic, automation-driven business environment.
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- 13th Month Salary
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