Client Services Manager

7 hours ago

Quezon City, National Capital Region, Philippines Global Medical Virtual Assistants Full time $104,000 - $130,878 per year

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant's performance and the clients' expectations.

TASKS;

  • Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
  • Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
  • Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
  • Medical Client-VA management
  • Managing the clients and their needs with Global Medical's services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

QUALIFICATIONS:

  • A Degree in a medical or healthcare-related field is preferred
  • At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
  • Highly proficient in the English Language (Both written and oral)
  • Can perform under pressure and work alongside high-level professionals in a team environment
  • Self-starter and highly-motivated

    Is focused, organized, and has a growth mindset
  • At least one year of Training and Development experience (preferred but not required)
  • Ability to think outside the box: can understand requirements and create solutions if necessary
  • Must be efficient with MS Office applications and Google Suite

SYSTEM REQUIREMENTS:

  • PRIMARY

  • Computer Processor: Intel Core i th Gen or higher) or AMD Ryzen 5 or higher

  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output

  • BACK-UP

  • OPTION 1 (BACKUP SYSTEM):

    • Computer Processor: Intel Core i th Gen or higher) or AMD Ryzen 5 or higher
    • Computer Memory/RAM: 8.00 GB
    • Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
    • Headset: Any USB-type headset with noise-cancelling feature (Optional)

    • OPTION 2 (POWER SUPPLY - UPS):

    • Must be capable of powering your work station for at least 3 hours

    • Typically a device with 240Wh or higher will be sufficient
    • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

RATE AND REWARDS:

  • Rate is as high as $1400 (USD) monthly
  • Employment Type: Independent Contractor
  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Optical Rewards
  • Performance-Based Increase
  • Permanent Work From Home

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