Travel Associate

1 day ago


Quezon City, National Capital Region, Philippines SEG HR & OD Consultancy Full time

Overview:

Alliance Global Solutions is seeking a driven and customer-focused Travel Associate to support our travel sales operations. This role focuses on engaging potential customers, understanding their travel needs, and converting inquiries into confirmed bookings through effective communication and basic sales techniques. The position combines consultative selling with high-quality customer service, making it ideal for individuals who are confident communicators and motivated by performance, even without prior sales experience.

Key Responsibilities:


• Handle inbound and outbound calls related to travel inquiries and bookings.


• Engage customers to understand their travel needs and recommend suitable options.


• Convert inquiries into confirmed bookings using basic sales and upselling techniques.


• Clearly explain pricing, policies, changes, and cancellations.


• Maintain accurate records of customer interactions and transactions.


• Meet individual and team performance targets while delivering excellent customer service.


• Adhere to company processes, quality standards, and compliance guidelines.

Qualifications:


• Strong verbal and written English communication skills.


• Comfortable handling inbound and outbound calls.


• Quick learner, open to learning upselling techniques.


• Positive, persuasive, and confident attitude.


• Good multitasking and problem-solving abilities.


• Basic computer literacy. (MS Office, web navigation, and similar tools)


• Prior experience in sales, travel, and/or customer service is a plus.


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