Retail & Education Manager

Who is L'Oréal?

L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L'Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L'Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

Why join us?

Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We define success as making a positive, conscious impact. At L'Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.

What will you do?

As a Retail & Education Manager you will report to the Head of Retail & Education & Consumer Engagement

You are expected to manage the following:

• Ensure the sellout results, market share, retail KPIs when available and Retail Excellence (Mystery Shopper result, Individual evaluation of BAs), and retention of the team including trainers and beauty advisors
• Ensure Retail Excellence at the POS, define specific Retail and Education action plans to consumers to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial, Merchandising)
• Improve BAs efficiency in the POS, coordinate and follow up Bas Individual Evaluation on objective criteria to assess 3 expertise include Brand - Products / Sales / Retail & Service
• Oversee BA population on recruiting, on-boarding and retention plans.
• Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances.
• Plan and execute monthly product and service training. Prepare training decks and learning materials for onboarding, new product training, NPS, CX training and specific BA development trainings.
• Implement and ensure the success of Beauty Tech tools and education related programs for BA
• Responsible for conducting workshop and training talent pools to take part in livestreaming.
• Manage customer complaints and respond to inquiries from customers about product usage, ingredients, and so on.
• Follow up and analyze Mystery Shoppers Results and analyze sales counters and make recommendations.
• Manage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms) and training tools

Who are we looking for?

• 6-8 years' work experience in beauty education and retail/luxury environment
• Strong communication and organizational skills
• Strong commercial acumen
• Strong people management skills
• Analytical skills and capacity to identify opportunities and propose action plans
• High sense of service

L'Oréal Competencies

• Innovator
• Strategist
• People Developer
• Integrator
• Entrepreneur

L'Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L'Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.