
BPO Trainer
4 days ago
Job description
Trainer
Responsible for developing the knowledge and skills of a company's workforce. They ensure that a company has a workforce that can meet its current and future business objectives, and deliver quality products and services that meet customers' needs. By developing skills and helping individuals reach their potential, trainers help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce.
RESPONSIILITIES
- Collaborate with management to identify company training needs
- Schedule new hire training and employee cross-training sessions
- Plan and implement an effective training curriculum
- Prepare training materials such as modules, videos, presentations, and assessments
- Train, guide, and mentor new employees
- Develop monitoring strategies and systems to ensure that all employees are performing job responsibilities according to training.
- Review and evaluate new hire performance and learning progress
- Test and review training materials
- Maintain database of all training materials
- Coordinate with operations for timely update of training materials
- Prepares surveys as necessary.
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