HR Generalist(EMEA)

WE'RE HIRING AS A HR Generalist(EMEA) AT Manila

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

1. Client in 190+ countries
2. 6000+ Engineers
3. 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do & What You Need:

Daily HR Task Case Solving

• Address employee queries and concerns related to HR policies, payroll, benefits, and compliance.

• Resolve employee grievances.

• Maintain a log of daily HR cases and track resolution times for process improvement.

Employee Onboarding

• Conduct pre-boarding activities such as document collection and verification.

• Organize and facilitate orientation sessions for new hires.

• Assign mentors or buddy programs to ensure a smooth onboarding experience.

• Ensure all IT, security, and administrative setups are completed before the first day.

• Track new hire progress and engagement during the probation period.

Employee Relations & Engagement

• Develop and implement employee engagement activities.

• Conduct regular check-ins and feedback sessions with employees.

• Act as a mediator in employee disputes and foster a positive work environment.

• Conduct exit interviews and analyze feedback to improve employee retention.

Training & Development for New Joiners

• Assess training needs for new employees based on job roles and responsibilities.

• Develop training materials, including manuals, presentations, and e-learning content.

• Schedule and conduct training sessions in collaboration with the other team members

• Evaluate training effectiveness through feedback and performance assessments.

• Maintain training records and ensure continuous learning opportunities.

Payroll & Benefits Management

• Process payroll accurately and ensure timely disbursement of salaries.

• Manage employee benefits such as health insurance, leave policies, and retirement plans.

• Address payroll discrepancies and resolve employee concerns.

• Stay updated on tax regulations and deductions to ensure compliance.

• Coordinate with finance and accounting teams for payroll audits and reporting.

Compliance & HR Policies (EMEA Region)

• Ensure adherence to local labor laws and employment regulations in the EMEA region.

• Regularly update HR policies to align with regulatory changes.

• Conduct compliance training and awareness programs for employees.

• Handle legal matters related to employment contracts, terminations, and workplace disputes.

• Maintain accurate documentation for audits and compliance reporting.

HR Analytics & Reporting

• Collect and analyze HR metrics, employee satisfaction, and productivity.

• Prepare reports and dashboards for leadership insights.

• Use data-driven decision-making to improve HR processes.

• Implement HR technology solutions to automate and enhance HR functions.

Auditing Daily HR Cases

• Perform regular audits of HR records to ensure accuracy and completeness.

• Review employee files and HR case resolutions for compliance.

• Identify trends and issues from audit results and suggest corrective actions.

• Implement best practices for case management and record-keeping.

SOP Creation

• Develop Standard Operating Procedures (SOPs) for all HR functions.

• Document workflows for onboarding, payroll processing, grievance handling, etc.

• Ensure SOPs are regularly updated based on regulatory and organizational changes.

• Train HR staff on adherence to established SOPs.

Process Implementation & Improvement

• Identify gaps in existing HR processes and recommend improvements.

• Implement HR best practices for efficiency and effectiveness.

• Automate repetitive HR tasks through technology solutions.

Monitor process implementation and track improvements in efficiency.

Who you are

• Bachelor Degree

• 2+ years in operations

• Proficiency in HR Management Systems (HRMS) and HR analytics tools.

• Knowledge of payroll and benefits administration platforms.

• Understanding of employment laws and compliance requirements.

• Data analysis and reporting skills using Excel, or similar tools.

• Process documentation and SOP creation expertise.

• Proficiency in audit and compliance tracking.

• Project management capabilities for process improvement initiatives.

• Strong interpersonal and communication skills.

• Conflict resolution and negotiation abilities.

• Empathy and active listening.

• Adaptability to changing HR policies and business needs.

• Ability to handle confidential and sensitive information with discretion.

Why Join Us?:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Manila and be at the forefront of IT support excellence