Technical Support Specialist

4 days ago

Manila, National Capital Region, Philippines Filcan Global Envelope Strategies Full time ₱900,000 - ₱1,200,000 per year
About FC Global

FC Global is a dynamic offshore BPO company dedicated to delivering tailored digital transformation and operational solutions to clients worldwide. Our expertise spans customer service, virtual assistance, software development, and call center support, empowering businesses to enhance efficiency and scale with confidence.

As a trusted partner, we craft customized solutions aligned with client objectives, ensuring seamless execution through our skilled teams in the Philippines. With a strong focus on innovation and excellence, we help businesses stay competitive in evolving markets.

About The Role

Our client in North America is looking for experienced Technical Support Specialists to join their growing service team who can have fun while working independently within a fast-paced, ever-so-challenging work environment. The successful candidates will be a self-motivated team player who can think on their feet and communicate effectively with both colleagues and clients.

Are you looking to further your professional development in a team-oriented, collaborative environment. Do you have strong interpersonal skills and don't take yourself too seriously? Then we want to hear from you

This roll will work under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

  • Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
  • Follow a ticket journey from beginning to end using our PSA tool. Making our clients feel heard, helped, and happy at every interaction.
  • Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
  • Account for resources invested in the client related tasks.
  • On-call duties as defined in our after-hours policy.
Skills & Qualifications
  • College diploma or University degree and 3 years of equivalent work experience.
  • Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
  • Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
  • Application support experience with ConnectWise Automate & Manage.
  • VMware Certification.
  • CompTIA Security+.
  • Exceptional written and oral communication skills, with strong interpersonal skills that focus on
Good To Have
  • Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  • Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
  • A desire to mentor, guide and motivate other technical staff to help them succeed.

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