R-105639 Business Intelligence Analyst

2 days ago

Philippines Ubiquity Global Services, Inc. Full time $40,000 - $60,000 per year

The Responsibilities:

Business Requirements Gathering

  • Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
  • Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

  • Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
  • Analyze data to identify trends, patterns, and insights that can address business opportunities Performance Monitoring
  • Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

  • Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
  • Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

  • Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

  • Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
  • Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

  • Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

Knowledge, Skill Set & Qualifications Required (External)

  • Bachelor's degree in Business, Data Science, Analytics, or a related field
  • 2-3 years of Call Center experience
  • Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
  • Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
  • Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
  • Great analytical, critical thinking and problem-solving abilities
  • Strong adaptability and capacity to work in fast-paced environments
  • In-depth understanding of organization data flow and its use in management decision-making
  • Must be a self-motivator and self-starter
  • Experience in developing data driven business solutions that drive business outcomes
  • Knowledge in project management to manage and prioritize tasks effectively
  • Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus

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