Receptionist

2 days ago

Pasig, National Capital Region, Philippines Infinity Outsourcing Services Full time ₱20,000 - ₱25,000 per year

Key Responsibilities:

  • Providing Personalized Service: VIP Specialists go beyond standard customer service, tailoring interactions to individual client preferences and needs.
  • Handling Inquiries and Issues: They respond to questions, troubleshoot problems, and ensure VIP clients receive timely and effective support.
  • Managing Reservations and Logistics: They may assist with travel arrangements, event planning, and other logistical needs.
  • Building Relationships: Cultivating strong relationships with VIP clients is crucial for understanding their needs and providing proactive support.
  • Maintaining Confidentiality: VIP Specialists often handle sensitive information and must maintain strict confidentiality.
  • Identifying Opportunities: They may also identify opportunities to upsell or cross-sell services to existing VIP clients.
  • Working with Backend Systems: They utilize various systems and tools to manage client information, track interactions, and process transactions.
  • Providing Emotional Support: In some roles, especially those involving guest services or hospitality, VIP specialists may offer emotional support and a comforting presence.

Qualifications:

  • Customer Service Experience: Prior experience in a customer service or hospitality role is often preferred.
  • Excellent Communication Skills: Strong written and verbal communication skills are essential for interacting with VIP clients and other team members.
  • Problem-Solving Abilities: VIP Specialists need to be adept at identifying and resolving issues efficiently.
  • Organizational Skills: They must be highly organized and able to manage multiple tasks and priorities effectively.
  • Professionalism and Discretion: Maintaining a professional demeanor and handling sensitive information with discretion are crucial.
  • Technical Proficiency: Familiarity with relevant software and systems, such as Microsoft Office Suite, is often required.
  • Adaptability: The ability to adapt to different situations and client preferences is essential.
  • Education: A bachelor's degree or equivalent in a related field (e.g., business administration, hospitality) may be required.

In essence, VIP Specialists are skilled professionals who play a vital role in creating a positive and memorable experience for high-value clients, ensuring their needs are met with exceptional service and attention to detail, according to multiple job sites.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Paid training

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Receptionist: 1 year (Required)

Language:

  • English (Required)

Location:

  • Pasig (Required)

Work Location: In person

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