dental receptionist

Job Summary:

We are seeking a highly organized and personable Dental Receptionist to join our growing dental practice. In this role, you will be the first point of contact for patients, handling appointment scheduling, patient communication, and administrative support all remotely. The ideal candidate has excellent communication skills, attention to detail, and experience in dental or medical front-office operations.

Key Responsibilities:

• Answer inbound calls, texts, and emails from patients in a timely and professional manner

• Schedule, confirm, and manage patient appointments using dental practice software

• Verify insurance coverage and eligibility prior to appointments

• Collect and update patient records, including contact details and medical history

• Handle billing inquiries and explain treatment plans or insurance-related questions

• Send appointment reminders and follow-ups via phone, email, or SMS

• Coordinate with dental staff to ensure smooth daily operations

• Maintain confidentiality of patient information in compliance with HIPAA regulations

• Provide exceptional customer service to enhance patient satisfaction

Qualifications:

• Proven experience as a dental receptionist or in a similar administrative role (medical office, front desk, customer service)

• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus

• Excellent verbal and written communication skills

• Comfortable with remote tools such as VoIP systems, shared calendars, and cloud-based EMR platforms

• High level of accuracy and attention to detail

• Ability to multitask, prioritize, and work independently in a remote setting

• Knowledge of dental terminology and insurance processes is preferred

• High school diploma or equivalent; post-secondary education in healthcare administration is a plus

Working Conditions:

• Work Schedule: Night Shift, Shifting

• Work Arrangements: Onsite

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.