Senior Onboarding Specialist
4 days ago
The Senior Onboarding Specialist is responsible for ensuring a seamless and engaging onboarding experience for new hires. This role manages the end-to-end onboarding process, coordinates with cross-functional teams, and drives continuous improvement initiatives to enhance employee integration and retention. The ideal candidate has strong project management skills, BPO experience, and a passion for delivering exceptional candidate experiences.
Key Responsibilities:
Onboarding Coordination:
Manage the full onboarding lifecycle from pre-boarding to Day 1 and post-onboarding follow-ups.
- Ensure timely completion of pre-employment requirements, background checks, and documentation.
Schedule and facilitate orientation sessions and onboarding activities
Stakeholder Collaboration:
Coordinate with Talent Acquisition, HR Operations, IT, Facilities, and Hiring Managers to ensure readiness for new hires.
Act as the primary point of contact for new employees during the onboarding process.
Process Improvement & Compliance:
Identify gaps and recommend improvements in onboarding workflows, tools, and communication.
Ensure compliance with company policies, labor laws, and data privacy regulations.
Candidate Experience:
Deliver a high-touch, personalized onboarding experience that reflects company culture and values.
Monitor onboarding satisfaction through surveys and feedback loops.
Reporting & Documentation:
Maintain accurate onboarding records and trackers.
Generate reports on onboarding metrics, trends, and completion rates.
Project Management:
Lead or support onboarding-related projects such as system implementations, process automation, or onboarding for ramp-ups.
- Ensure timely execution of project deliverables and stakeholder alignment
- Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.
- Minimum of 3–5 years of experience in onboarding or HR operations, preferably in a BPO or shared services environment.
- Strong project management and stakeholder engagement skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency in HRIS, onboarding platforms, and Microsoft Office tools.
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