Service Desk Technician

1 week ago

Philippines STAFF X - Outsourcing and Offshoring Full time

About the Role We’re expanding our Industrial Automation team and are hiring Service Desk Technicians (L1–L3) to support mission‑critical control systems across multiple client sites. You’ll be part of a collaborative team that provides remote technical support for SCADA, PLC, and BESS systems while also contributing to system improvements, simulations, and standardization projects. This role is ideal for engineers who enjoy solving complex problems, supporting global operations, and mentoring others. What You’ll Do Provide remote support for SCADA and control systems across APAC, EU, and North America. Diagnose and resolve issues in SCADA, PLC, and server‑based systems with clear ticket management and escalation handling. Guide on‑site operators through system access, log extraction, and troubleshooting steps. Simulate PLC programs using tools such as Logix Echo or Emulate3D before deployment to ensure system stability. Collaborate with engineers to develop reusable function blocks, graphics, and SOPs for process standardization. Communicate effectively with clients and internal teams, ensuring timely updates and clear resolutions. What We’re Looking For Background in industrial automation, SCADA, or PLC programming. Hands‑on experience in remote system support, diagnostics, or commissioning. Strong analytical, problem‑solving, and documentation skills. Excellent communication for client interaction and internal collaboration. A willingness to learn new systems, standards, and automation tools. Bonus Points Experience with server‑based control systems or virtualized SCADA environments. Familiarity with AS4024 or TÜV safety standards (training provided). A proactive approach to mentoring junior technicians or leading troubleshooting initiatives. Why Join Us Be part of a global automation team driving scalable and reliable control system solutions. Work with cutting‑edge technologies across SCADA, PLC, and cloud systems. Collaborative, growth‑oriented culture that values learning and technical excellence. AU Time Zone schedule with flexible hours and strong team support. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology and Manufacturing Industrial Machinery Manufacturing #J-18808-Ljbffr

  • Service Desk Technician

    2 days ago

    Philippines Hikinex Full time ₱15,000 - ₱30,000 per year

    Service Desk TechnicianOur client is a leading provider of Information Technology services and solutions to small and medium sized organizations in the US. Responsibilities include:Managing IT tickets via ConnectWise Manage.Creating and decommissioning user accounts and PCs.Troubleshooting printer, email, and hardware/software issues.Coordinating with...

  • Mobility Service Desk Technician

    2 days ago

    Remote - Manila, National Capital Region, Philippines Acuity Technologies Full time $30,000 - $60,000 per year

    IS THIS FOR YOU?Are you a hard-working diligent person? Are you determined and persistent in making sure tasks are correct and complete? Do you like to support co-workers and clients? Are you interested in technology? Are you looking for an opportunity to make a real impact on an organization? Do you have help desk...

  • IT Help Desk Technician

    3 weeks ago

    , , Philippines DOXA Talent Full time

    Our client is looking for an IT Help Desk Technician who serves as the first line of support for all internal technology issues, providing direct user assistance via phone, email, Teams, and ticketing system. This role is responsible for triaging, resolving, or escalating support requests in a timely, professional manner. This position is critical to...

  • Service Desk Technician L3

    2 days ago

    Philippines LAdmins Full time ₱90,000 - ₱110,000 per year

    We are looking for a highly skilled and dependable Service Desk Technician L3 with extensive experience in network support, server configuration, macOS systems, Google Workspace, and Microsoft environments. This is a remote role requiring at least 4 years of technical experience and a strong ability to work independently or support senior engineers on...

  • L1 Service Desk Technician – Industrial Automation

    4 weeks ago

    , , Philippines STAFF X - Outsourcing and Offshoring Full time

    L1 Service Desk Technician – Industrial Automation (AU CLIENT) Direct message the job poster from STAFF X - Outsourcing and Offshoring Our client is a leading Australian provider of automation and robotics solutions, with more than 30 years of experience delivering systems that transform manufacturing and industrial operations. They work across sectors...

  • IT Helpdesk Technician

    2 days ago

    Philippines ReppertFactor Full time $15,000 - $20,000 per year

    IT Help Desk Technician (Remote – Philippines)Location: Remote (Philippines)Company: ReppertFactor, Inc. (US-based)Work Schedule: Full-Time | Mondays to Fridays | 9:00 AM – 6:00 PM EST (40 hours/week)About the CompanyKnow more about us at: We are a service-based IT company that supports US-based companies and individuals with their technology needs. Our...

  • Service Desk Trainer

    2 days ago

    Philippines Nordic Consulting Partners Full time ₱1,200,000 - ₱3,600,000 per year

    Make a difference. Be happy. Grow your career.Managed Services Trainer - Security Position Overview: The Service Desk Trainer is responsible for developing and delivering Information security related training programs to ensure that service desk staff are trained to notice red flags and prevent a data privacy breach. This role involves working with the...

  • IT Service Desk Agent

    2 days ago

    Philippines Nordic Consulting Partners Full time ₱15,000 - ₱25,000 per year

    Make a difference. Be happy. Grow your career.IT Service Desk Agent IThe IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Key ResponsibilitiesProviding a high level of professionalism and...

  • Service Desk Engineer

    1 week ago

    , Metro Manila, Philippines Satellite Office Full time

    Overview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...

  • Tier 3 Service Desk Specialist | WFH with 25% Differential Pay!

    4 weeks ago

    , Central Luzon, Philippines Connext Global Solutions Inc Full time

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Tier 3 Service Desk Specialist who will be working with Connext's Client in the United...