Team Leader – Airline Customer Support

2 days ago

Taguig, National Capital Region, Philippines Teleperformance Full time $40,000 - $60,000 per year

Overview:

We are seeking a dynamic and experienced Team Leader to oversee daily operations for our airline customer support account. The ideal candidate will have a strong background in BPO operations and a solid understanding of airline industry standards, with a passion for delivering exceptional customer service through team leadership and performance management.

Key Responsibilities:
  • Lead and manage a team of customer service representatives handling airline-related inquiries and transactions
  • Monitor team performance metrics (AHT, CSAT, QA scores, etc.) and implement action plans to meet or exceed targets
  • Provide coaching, mentoring, and regular feedback to team members to ensure continuous improvement
  • Handle escalations and ensure prompt resolution of customer issues in line with airline policies
  • Collaborate with workforce, quality, and training teams to ensure operational readiness and compliance
  • Prepare and present performance reports to management and stakeholders
  • Drive employee engagement and foster a positive, high-performance culture
  • Ensure adherence to company policies, airline protocols, and regulatory requirements
Qualifications:
  • Minimum 2 years of experience as a Team Leader in a BPO environment
  • Prior experience supporting an airline or travel-related account is highly preferred
  • Strong leadership, communication, and interpersonal skills
  • Proven ability to manage KPIs and drive team performance
  • Proficient in MS Office and CRM tools
  • Willingness to work on shifting schedules, including weekends and holidays
Important Note:

Only candidates with relevant experience in both BPO operations and airline account management will be considered for this role.

  • Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines Techno Global Team Full time ₱500,000 - ₱1,000,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals YOU DESERVE THE BEST - Enjoy these Perks Comprehensive day 1 HMO with 10K medical reimbursement Additional HMO coverage for your family dental coverage Free annual Flu vaccine Continuous career development and certifications...

  • Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱104,000 - ₱130,878 per year

    Official role title: Team Leader - Loan Support About the RoleThe Team Leader - Loan Supportis responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met.This role requires a strong background in theAustralian mortgage processand involves guiding...

  • Team Leader

    3 days ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    OverviewOfficial role title: Team Leader - Loan SupportThe Team Leader - Loan Support is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process and involves guiding and...

  • Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Operations Supervisor Travel/Airline (Taguig) | Onsite Location: McKinley West, Taguig Work Setup: Onsite Shift Schedule: Night Shift Start Date: ASAP Role Overview: We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion...

  • Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines Bosch Full time $40,000 - $60,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines ALLSECTECH MANILA, INC Full time $4,000 - $8,000 per year

    About the role As a Team Leader (Healthcare Account) at ALLDIGITECH MANILA, INC, you will play a vital role in leading and motivating a team of customer service representatives to deliver exceptional service to our valued healthcare clients.This full-time position is based in Taguig City Metro Manila and offers opportunities for career advancement within...

  • Self Service Implementation Support Engineer

    1 day ago

    Taguig, National Capital Region, Philippines Amadeus Full time $70,000 - $120,000 per year

    Job TitleSelf Service Implementation Support EngineerJob Title:Self Service Implementation Support EngineerIn this job you will:Implementation of self-service products whether a part of a project or a stand-alone (post-implementation). Able to communicate effectively with airport/airline customers where all necessary onboarding information are...

  • Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines HelloConnect Inc. Full time ₱600,000 - ₱1,000,000 per year

    About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Assistant Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines HelloConnect Full time $60,000 - $80,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines beBeeTeamLeader Full time ₱800,000 - ₱1,200,000

    Job Title: Team LeaderWe are seeking a highly motivated and organized individual to fill the role of Team Leader. As a Team Leader, you will be responsible for leading a team of professionals and contributing to the success of our organization.The ideal candidate will have one to two years of experience in a similar role, strong analytical skills, and the...